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6.0
Trouble Shooting
6.1 Photos Do Not Capture Subject of Interest
1. Check the “Sensor Level” (PIR sensitivity) parameter setting. For warm environmental conditions, set the Sensor
Level to “High” and for cold weather use, set the sensor to “Low”.
2. Try to set your camera up in an area where there is less environmental heat (hot air vents, higher off the ground in
summer to get less of the ground’s heat) in the camera’s field of view.
3. In some cases, setting up the camera near water will make the camera take images with no subject in them. Try
to aim the camera over ground.
4. Try to set the camera up on stable and immovable objects, i.e.: large trees. Any movement in the tree can set the
camera off. Also vegetation moving around in front of the camera can set the camera off in the heat of the day.
5. At night, the motion detector may detect beyond the range of the IR illumination. Reduce the distance by
adjusting the PIR sensor sensitivity.
6. The rising sun or sunset can trigger the cameras PIR sensor. The camera should be reoriented if this is causing a
problem.
7. If a person/animal moves quickly, it may move out of the camera’s field of view before the photo is taken. Move
the camera further back or redirect the camera. Setting up the camera at a 30 degree angle to the movement
can also help this.
8. Ensure that the motion sensor is not inadvertently covered.
9. Ensure your camera is targeted well capturing the target moving across the middle of the image frame for
best results.
6.2 Camera Stops Taking Images or Won’t Take Images
1. Please make sure that the SD card is not full. If the card is full, the camera will stop taking images. You can turn on
Cycle Recording to avoid this. Check the SD card does not have files on it from another device as this can sometimes
prevent the camera from being able to store images onto the card.
2. Check the batteries to make sure that there is enough power. Poor batteries can sometimes allow the camera to
take day time images but not night images. Sometimes it may also take a couple of minutes for the camera to read
the battery level correctly. It is always a good idea to try another set of new batteries.
3. Make sure that the camera power switch is in the “On” position and not in the “Off” or “Test” modes.
4. When the 3G function is on, there will be around a 1 minute interval for the camera to send out a photo before the
camera takes the next photo. If you turn off the GPRS, the camera can shoot photos continuously.
5. Try formatting the SD card with the camera. Also ensure the SD card is 8GB to 32GB in size. No smaller or larger. It
is also a good idea to sometimes try another SD card.
6.3 Night Vision Flash Range Doesn’t Meet Expectations
1. Please check to make sure that the batteries are fully charged or of a high quality brand. Cheap battery brands
usually result in poor flash range.
2. “Max Range” offers better IR flash range. Given IR flash range values are based on Max Range setting.
3. High-quality 1.5V NiMH rechargeable AA batteries can also offer much better IR flash range. Alkaline batteries
cannot deliver enough amperage to power the illuminator consistently at night.
6.4 Sent Images are not being received (3G Model)
1. Check your sim card has credit.
2. If you are sending MMS messages ensure that the sim card is not a data card as data cards cannot send MMS. Data
cards can send email (SMTP).
3. Check that the camera is picking up mobile reception in the main screen. It will bring up the bars in the top left of
the screen. This information will still be displayed even if the sim card has no credit. If the camera is not picking
up any bars or only 1 or 2 it might be having trouble with reception. Try and test the camera in an area with good
reception. Larger aerials are available if reception with the supplied aerial is not enough.
4. Ensure that the correct phone network has been selected and that the correct number for the recipient’s phone has
been entered. Numbers are to be entered starting with “04”.
5. This model only works on the Telstra network and not the Optus network.
