11
Troubleshooting
11.1
Powering
Problem
Cause
Solution
The On/Off light indicator is
not lit
•
There is no power supply
to the device.
•
Check that the cables of the power supply are
firmly connected to the device and the mains
outlet socket.
•
Check that the mains supply is switched on.
11.2
Software/device communication
Problem
Cause
Solution
During installation, the install-
ation process may be inter-
rupted. Various error messages
may occur.
•
The PC’s virus scan is active
and prevents the install-
ation process from pro-
gressing.
•
Deactivate the PC virus scan until the install-
ation process is completed.
When OTOsuite is launched,
one or more error messages
may appear regarding XML
errors.
•
An earlier version of OTO-
suite was installed. An
extended version of data
sets has been installed
with the new version of
OTOsuite.
•
Accept the error message. This message only
appears the first time the new version of OTO-
suite is launched.
There is no connection to the
device.
•
The USB cable connecting
the device to the PC was
connected prior to
installing OTOsuite. This
results in a Windows
default driver being alloc-
ated.
1. Select the Windows Device Manager followed
by Universal Serial Bus controllers.
The faulty connection will be marked by a yel-
low question mark in the list.
2. Uninstall the driver.
3. Make sure OTOsuite is installed and relaunch
OTOsuite.
11.3
HI-PRO 2
Problem
Cause
Solution
The HI-PRO 2 PC Com
light indicator flashes
•
There is a communication failure
between the PC and HI-PRO 2
•
Power the audiometer off and then back on by
disconnecting it from the mains supply.
Otometrics - AURICAL Aud
113
Summary of Contents for AURICAL Aud
Page 1: ...AURICAL Aud Reference Manual Doc No 7 50 1030 EN 15 Part No 7 50 10300 EN ...
Page 12: ...1 Introduction to AURICAL Aud 12 Otometrics AURICAL Aud ...
Page 70: ...2 Navigating in the OTOsuite Audiometry Module 70 Otometrics AURICAL Aud ...
Page 100: ...5 Unpacking and Installing 100 Otometrics AURICAL Aud ...
Page 104: ...7 Communicating with the device 104 Otometrics AURICAL Aud ...
Page 114: ...11 Troubleshooting 114 Otometrics AURICAL Aud ...