One Stop Systems
ExpressBox 2200 | 6 Troubleshooting
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6.4 Frequently Asked Questions (FAQ)
Q; If the Expansion card fails to power up, what should I check?
A: Check the iPass cable; make sure it is firmly connected to the Expansion and Host Interface cards.
Q; How do I know if EXPRESSBOX 2200 power supply is working?
A: You should see
five green LEDs illuminated
on the Host Interface card. In addition,
three green LEDs lit on the
backplane.
Q; How can I determine if the driver for PCIe card installed in the expansion chassis is loaded?
A: When “PCI Cards” is selected in the Apple System Profiler, it would show either Yes or No under “Driver Installed” tab
.
Q; My PCIe card is not being detected when installed in first PCIE slot, what should I do?
A. Turn off the computer. Disconnect the OSS iPass cable. Remove power cord from OSS. Remove and reseat PCIe card. Reconnect the iPass
cable to computer and plug-in power cord to OSS. Turn on the ON the expansion unit. This should automatically turn on the OSS expansion
unit. Check Apple System profiler or Windows Device Manager to see if the PCIe card is detected or not.
In Windows
Control Panel
Device Manager
View by connection
You should see these three PCI-to-PCI bridges. Right click on it and select “Properties”, select Hardware Ids from dropdown list, you should see
PCI\Ven_111D
Q;
My host computer is having problem linking up with the expansion chassis. I have both interface cards installed and seated firmly in their
corresponding slot; one is installed in the host computer PCIe slot and the other one in the expansion PCIE slot. Is there something wrong with
the Interface card?
A
:
When using the 01-04973-03, which comes in a pair, one should be set to OFF-host and the other is set to ON-Exp
.
1.
There is a Red Dip switch on the interface card that must be set correctly in order to work. The Red Dip switch is labeled SW1.
2.
01-04973-03, SW1 when set to ON=EXP should be installed only inside the OSS Expansion unit.
3.
01-04973-03, SW1 when set to OFF=HOST should be installed inside the Host computer.
4.
If the 01-04973-03 cards are not set properly, your computer will not link up with the OSS expansion chassis.
See photos below:
