www.traxontechnologies.com | www.osram.us/traxon
©2022 TRAXON TECHNOLOGIES - AN OSRAM BUSINESS. ALL RIGHTS RESERVED. TRAXON™, TX CONNECT®, ARE TRADEMARKS OF TRAXON TECHNOLOGIES. U.S. PATENTS, E.U. PATENTS, JAPAN PATENTS, OTHER PATENTS
PENDING. SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Installation Guide
01/22 V1.0
19 of 20
7. Troubleshooting
CAUTION: Ensure power supply is OFF when disconnecting / connecting cables.
Problem
Cause
Possible Solutions
Product does
NOT light up after
installation
Incorrect power connection
—
Check Mains Power
—
Check power supply leads and wire connections
—
Ensure output wires are connected with proper
polarity
Shadowing
Light source covered
—
Adjust pitch between ARCHISHAPE
®
2.0 Dot
S/M/L strings
—
Check for cables, wires or unwanted debris
covering LED light source
Modules are dim
Excess products connected
—
Ensure the power supplies are not overloaded due
to an excess of products connected
—
Ensure power supply with proper voltage (24v) is
being utilized.
Flickering
Incorrect power input/Excess
products connected
—
Ensure the input voltage is correct
—
Ensure the power supplies are not overloaded due
to an excess of products connected
If problems persist or the product is not working as specified, please contact your Traxon Technologies office for
assistance.
8. Warranty Statement
Traxon Technologies warrants its Products against material or workmanship defects for a period of five (5) years
from date of purchase, provided that the purchased items are used under the conditions stated in this user
manual.
Please refer www.osram.us/traxon for all warranty terms and conditions.
