14
6.1 Faults and fixes
If problems arise when the product is in use,
check for possible faults and fixes in the table.
If you are unsure what is wrong, contact the
6. TROUBLESHOOTING
TROUBLESHOOTING
Problem
Possible cause of fault
Possible solution
There is leakage/
dripping from the safety
valve/there is often
water on the floor by the
cylinder in the morning
Pressure reduction valve, water meter
or blocked non-return valve on the
water intake.
Water pressure into the system is too
high.
Fit AX expansion vessel which absorbs
expansion during heating, and fit pressure
reduction valve for stable water pressure
inside the system. The pressure reduction
valve is adjusted in according to the
pressure in the expansion vessel. Contact
auth. installer.
The safety valve is worn or there
are particles stuck between the
membrane and the valve seat because
the water is dirty
Try to flush with water through the safety
valve. Open valve for approx. 1 minute. See
section 5.2. If the valve still leaks, it must be
replaced. Contact auth. installer.
Leak from heating element.
Verify as follows: a) cut the electric supply,
b) unscrew the cover, c) visually check
whether there is a leak from the heating
element. If so, replace the gasket/heating
element. Contact auth. installer.
No hot water
Power supply interrupted.
Verify that the fuse is on / the plug is
plugged in to the wall contact / the earth
breaker has not tripped.
Thermostat has cut out.
Press the ‘RESET’ button on the safety
thermostat; see ‘User guide’.
Heating element is defective.
Replace heating element. Contact auth.
installer.
Leak in hot water pipe
Verify as follows: a) close the water
supply, b) wait 2-3 hours, c) feel the tank
to see whether it is hot. If so, there is a
leak in the hot water pipe or elsewhere.
Contact auth. installer.
Not enough hot water
High consumption in the system.
Switch to a larger OSO water heater.
Contact auth. installer.
Not high enough
temperature
The thermostat is set for low
temperatures.
Check the thermostat settings. Turn up
to 75°C; see ‘User guide’.
Change from cold to hot water in
taps.
Contact auth. installer.
Fuse/earth breaker trips
repeatedly
Possible fault in the heater’s
electrical system.
Verify as follows: a) cut the electric supply,
b) unscrew the cover, c) visually check
the junction box for any problems. If so,
contact auth. installer to check. Fit the
cover.
Long time before the
water reaches the tap
Long stretch of pipe from water
heater to tap.
Fit circulation wire or heating cable to
HW pipe. Or fit an auxiliary heater by
the tap. Contact auth. installer.
Knocking in the pipes
when the hot tap is
closed
Large pressure increase when the
tap is closed quickly.
Completely normal. Fit AX expansion
vessel if troublesome. Contact auth.
installer.
installer (see data plate on product) or OSO
Hotwater AS - see section 7.1.
