IPX Phone User Manual
IntelliSoft Technologies, Inc
10
3.10 Do Not Disturb
If you do not want to be disturbed by incoming calls, you can dial *55# to activate do-
not-disturb service. After this, when other people call you, the caller will hear “Do not
disturb, please call back later”. Your phone would not ring when the service is activated.
You can dial *56# to deactivate the service.
3.11 Absent Service
If you are going to be absent from your desk and want an operator to take calls on behalf
of you, you can dial *53# to activate absent service. The incoming calls will be redirected
to one of available operator extensions.
You can dial *54# to cancel the service.
This is a simple way to unconditionally redirect calls. The difference from always call
forwarding is that in absent service the destination is a set of operation extensions.
If you are a member of ACD, you should dial *53# before you leave the seat and dial
*54# when are ready to pick up calls. This is a way to inform ACD about your
availability in the call center group. If ACD thought that you are available, but actually
you do not, some incoming calls could be blocked by your extension.
3.12 Pick Up Neighbor’s Calls
When you notice a phone at coworker’s desk is ringing but the coworker is not available
to take the call, you can use your phone to pick up the call. This is commonly used in
customer support team.
If the coworker is in the same group of the user, you just dial *61# on your phone to seize
the call ringing your group member.
If your coworker is in a different group, you can dials *61*x…x# where x…x is the
ringing extension.
4
Online Extension Management
4.1 Login to IPX
You can log onto the IPX to manage your extension using a web browser with URL
http://IPX-IP-address:8080/
e.g.
http://192.168.6.1:8080/
if your PC is in the IPX LAN.
In the login window, extension number can be used as login user name. The initial
password is the one set by system administrator, the default is empty.
Figure 4.1 Extension Login
