PROFESSIONAL
SuRvEILLANcE SYSTEM
Arlec guarantees this product in accordance with the Australian
Consumer Law.
Arlec also warrants to the original first purchaser of this product
(“you”) from a retailer that this product will be free of defects
in materials and workmanship for a period of 12 months from
the date of purchase; provided the product is not used other
than for the purpose, or in a manner not within the scope of the
recommendations and limitations, specified by Arlec, is new and
not damaged at the time of purchase, has not been subjected
to abuse, misuse, neglect or damage, has not been modified or
repaired without the approval of Arlec and has not been used for
commercial purposes (“Warranty”).
If you wish to claim on the Warranty, you must, at your own expense,
return the product, and provide proof of original purchase and your
name, address and telephone number, to Arlec at the address
below or the retailer from whom you originally purchased the
product within 12 months from the date of purchase.
Arlec will (or authorise the retailer to) assess any claim you may make
on the Warranty in the above manner and if, in Arlec’s reasonable
opinion, the Warranty applies, Arlec will at its own option and
expense (or authorise the retailer to) replace the product with the
12 Warranty
11 trOUBLESHOOtInG GUIDE
same or similar product or repair the product and return it to you
or refund the price you paid for the product. Arlec will bear its
own expenses of doing those things, and you must bear any other
expenses of claiming on the Warranty.
The Warranty is in addition to other rights and remedies you
may have under a law in relation to the product to which the
Warranty relates.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to
a major failure.
Problem
Possible Cause
suggested Remedy
monitor or door camera has
no power or not powering up
Power supply is loose or unplugged,
no power at socket outlet/power point
Check all cables and power supply connection.
Check power at socket outlet/power point.
No picture
Camera not connected
Please check wiring connection, make sure all
wires are connected correctly.
Signal interference
Relocate camera and monitor, away from sun, rain,
radio transmitting devices, heat sources, metal objects
or major obstacles.
No power at monitor/camera or no power at
socket outlet/power point
Check all cables and power supply connection
Check power at socket outlet/power point.
Frozen white screen
-
Disconnect power to monitor, then reconnect.
When Ir night vision is
activated, screen only
displays white
Infra-red LED light is reflected off from glass or
reflective objects that causing white light
Relocated camera away from windows, reflective and
glass objects, or remove obstacles.
When Ir night vision is
activated, screen only
displays black and white
Infra-red LED light is activated
This is normal, no action required.
Poor image quality
Signal interference
Relocate camera and monitor, away from sun, rain,
radio transmitting devices, heat sources, metal objects
or major obstacles.
Relocate camera and monitor to a different location.
LCD require adjustment
Adjust brightness, contrast and saturation in
settings menu.
Audio interference
Camera and monitor are too close
Camera has a high sensitivity microphone, keep the
door camera and monitor at least 5 metres apart, if the
camera must be within 5 metres of the monitor, reduce
the volume.
CPIN002634/2
Arlec Australia Pty. Ltd. ACN 009 322 105 (“Arlec”) gives the Warranty.
Arlec’s telephone number, address and email address are:
Customer Service: (03) 9982 5111
Building 3, 31 – 41 Joseph Street, Blackburn North, Victoria, 3130
Blackburn North LPO, P.O. Box 1065, Blackburn North, 3130
Email: [email protected]
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vIDEO DOOR PHONE
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