ORiNOCO BG-2000, User Manual

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Troubleshooting
9-9
Wireless Communication Error
Minor Configuration Error
Description The device is working properly, but a communication error
prevents you from connecting to the network. The most probable
cause is a configuration mismatch of either the Network Name
(SSID), and/or Encryption Key between your PC Card station
and the BG-2000.
Impact Wireless connection OK, but restricted communication.
Action
■
Verify that the Network Name (also known as SSID) of your
PC Card matches the Network Name of your BG-2000
(located on the bottom panel of the unit).
■
Verify that the Encryption Key of your PC Card matches the
Encryption Key of your BG-2000.
■
If this doesn’t solve your problem, contact ORiNOCO
Technical Support at 1-866-674-6626 (prompt 2). Have your
serial number handy. The serial number should be on the
identification label located on the bottom panel of the unit,
labeled “Sn”, and conform to the following format:
yyAAxxxxxxxx
. Technical Support will be unable to
respond to your inquiry without this information.
Description Minor configuration/operation error.
Impact Communication operational but restricted.
Action
■
Read the Event Log of the Management Tool and take
appropriate action.
■
Perform a Hardware Reset. Press the button labeled
“RESET” on the bottom panel of the unit.