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I keep losing my connection
1. Make sure you are not too far from the base (in ideal condition).
2. The base may not be in an ideal location – consider moving it.
My handset keeps switching off
1. It may need recharging. So it can charge fully, place your handset on its charger base for at least
16 hours (make sure the power socket is switched on!).
2. Replace the rechargeable batteries. Any replacement batteries should be the same type as those
provided.
Caller’s identification (Caller ID) isn’t working
1. Check you have this service on your phone line. Please call your network provider.
2. The caller may have withheld their phone number.
My handset or base doesn’t ring
Check that the ringer is on. See pages 14,21,30 and 32.
I’ve got a buzzing noise on my radio, TV or computer
We suggest you use your cordless handset at least one metre away from electrical equipment and
mobile phones.
There is interference in the earpiece and/or internet connection is very slow when using the
phone
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your phone line.
Help and support
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