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18

TROUBLESHOOTING

Troubleshooting

Problem

Possible cause(s) 

Solution(s)

Bad audio quality 

(crackles,echo, etc.).

1. Interference from nearby electrical appliance.

2.  Base unit is installed in a room with thick walls.

3. The handset is too far from the base unit.

4.  If you have Broadband/ADSL you need an in 

 

 line filter (not supplied) connected where this

 

 product connects to the phone socket.

5. Faulty telephone line.

1.  Try a different connection point, one that is away from

 

 other electrical appliances.

2.  Install the base unit in a DIFFERENT room OR use

 

 EXTENSION leads.

3. Move CLOSER to the base unit.

4.  Ensure a in-line ADSL filter is installed on all phone

 

 sockets between wall plate and your phone.

5.  Contact your network service provider to check your line.

Caller ID does not work.

1.  Service not activated with your Network

 

 service provider.

2.  Caller ID service is activated but does not

 

 work or is intermittent.

1.  Check your SUBSCRIPTION with the SERVICE provider.

2.  Ask your service provider to reset your caller ID service.

Phone does not ring when 

a call comes in.

1. The ringer is off.

2.  Too many phones are sharing the same phone line.

3. Base unit not plugged in.

1. Turn ON the ringer.

2. Disconnect some of the phones from the phone line.

3. Check base unit CONNECTIONS.

Keypad does not work.

Keypad may be locked.

UNLOCK the keypad.

Busy tone + in use light 

on.

1. Other handset may still be connected.

2. Check power supply connection.

1. Check ALL handsets and END all calls.

2. Check CONNECTIONS to wall and base.

Handset registration fails 

continuously.

The base memory may be full.

Maximum of 5 handsets may be registered to the base. 

Deregister un-used handsets and try again.

Cannot make/answer a 

2nd call.

2nd call service can be activated.

Check with your service provider. Check the recall selection is 

correct.

The battery icon HANDSET 

1 06/09 13:35 is not 

scrolling when the handset 

is placed on the base.

1. Bad battery contact.

2. Dirty contact.

3. Battery is fully charged

1. Move the handset slightly.

2. Clean the battery contact with a dry cloth.

3. Its fine to leave on the base when fully charged.

A phonebook entry cannot 

be stored.

The phonebook is full.

The phonebook is full.

Summary of Contents for eco85 DECT

Page 1: ...ide for future reference Always retain your proof of purchase in case of warranty service and register your product on line at AUSTRALIA www oricom com au NEW ZEALAND www oricom co nz Oricom eco85 DEC...

Page 2: ...TROLS 6 PRELIMINARY INFORMATION 8 CALL HANDLING 9 OTHER FEATURES 11 CALL LIST REDIALLING 12 PHONE BOOK 13 SETTING UP THE TELEPHONE 14 REGISTERING DEREGISTERING HANDSETS 16 OPERATING IN A PBX SUPPLEMEN...

Page 3: ...e should not be used near intensive care medical equipment Persons with pacemakers should consult their Doctor or cardiologist before using this phone Clean with a dry soft lint free cloth Never use c...

Page 4: ...k within range before you Getting Started This telephone complies with applicable safety requirements for exposure to radio waves EMR The mean power of this telephone does not exceed 20mW limit at whi...

Page 5: ...eries and handsets may become warm during charging This is normal Tip It is good practice to put the cordless handset on the charging cradle when it is not in use to ensure that the handset is always...

Page 6: ...home with broadband every telephone fax or answering system must have a in line filter connected not just the one at the telephone point that your modem is connected to Additional in line filters can...

Page 7: ...compartment Close the battery compartment Attention Only use NiMH rechargeable battery pack as supplied with this product and pay attention to correct orientation as illustrated below Charging the ba...

Page 8: ...se button 10 Microphone 11 Ringing tone off 12 Digit keys 13 Off hook button Handsfree button 14 Internal call button 15 Menu OK button R 16 Boost button Increases the volume of the earpiece by up to...

Page 9: ...PACK CONTENTS 7 Base station 1 Loudspeaker 2 Paging button 3 Charging indicator 4 Charging contacts Handset Controls GHI J KL MNO PQR S TUV W XYZ...

Page 10: ...AME Depicts text in the display Depicts icons in the display Meaning of Icons in the display Phone book is open On Indicates the battery charge status On Batteries need to be charged Ringing tone is s...

Page 11: ...been set up for the phone number the name is displayed In standby mode Open the redialling list Select an entry from the list The phone number is dialled Standby mode All descriptions in this operati...

Page 12: ...ne book refer to Section Phone Book Open the phone book Select an entry from the list The phone number is dialled Call timer The duration of a call is displayed in hours and minutes during the call Se...

Page 13: ...he conference participants ends the call the remaining Other Features Key lock The key lock function prevents functions assigned to buttons being activated inadvertently Incoming calls can be taken in...

Page 14: ...this entry DELETE ENTRY The entry is deleted DELETE ALL The entire list is deleted after confirming a prompt Editing the redialling list In standby mode Open the redialling list Select an entry from t...

Page 15: ...fter entering a character the cursor skips forward Confirm the name entered by pressing Enter the required phone number max 24 digits Ifyour telephone is connected to a PBX system beginwith the number...

Page 16: ...ing options and confirm by pressing INTERNAL Select a melody to indicate an internal call EXTERNAL Select a melody to indicate an external call VOLUME 1 5 Select the volume for the RING TONE option If...

Page 17: ...elect HANDSET and press Select LANGUAGE and press Select a language and confirm by pressing Setting the flash recall time For use in Australia this is preset to Short and should not be changed Press t...

Page 18: ...ing is lost in the event of a power failure if at the same Registering Deregistering handsets Up to 5 handsets can be registered on the base station The handsets supplied in the telephone set are alre...

Page 19: ...your PBX as to which Flash time recall time must be set in order to use this function The sales outlet where you purchased the exchange can provide information as to whether the telephone will work p...

Page 20: ...ider to reset your caller ID service Phone does not ring when a call comes in 1 The ringer is off 2 Too many phones are sharing the same phone line 3 Base unit not plugged in 1 Turn ON the ringer 2 Di...

Page 21: ...about using the product after reviewing the resources above or would like to purchase replacement parts or accessories please call our Customer Support Team Our dedicated local support team are more...

Page 22: ...form A copy of your Proof of Purchase please keep your original copy The faulty product including all accessories Send the approved returns to Oricom International Pty Ltd Locked Bag 658 South Windsor...

Page 23: ...nly and is not transferable Rechargeable battery cells and rechargeable battery packs if supplied with this product are covered under this warranty for a period of 90 days Products distributed by Oric...

Page 24: ...Act 2010 and excludes any liability for damages or any other remedy arising under any other legislation or the common law if the damage occurs as a result of 1 failure by you to adhere to the warnings...

Page 25: ...South Windsor NSW 2756 Australia Email support oricom com au Phone 1300 889 785 Monday to Friday 8am to 6pm AEST Web www oricom com au Fax 02 4574 8898 Contact details for Oricom support and warranty...

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