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18
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
s 0LEASECALLOREMAILOUR#USTOMER3UPPORT4EAMCONTACT
details follow.
s !#USTOMER3UPPORT4EAMMEMBERWILLVERIFYAFTERTROUBLE
-
shooting with you if your product qualifies under warranty. If
SOTHEYWILLGIVEYOUA0RODUCT2ETURN!UTHORISATIONNUMBER
s 7EWILLTHENEMAILORFAXA2ETURN!UTHORISATIONFORMANDA
2EPAIR.OTICEIFNECESSARY TOGETHERWITHINSTRUCTIONSONHOW
TORETURNTHEGOODSFORWARRANTYSERVICE
0LEASENOTETHATIFA#USTOMER3UPPORT4EAMMEMBERADVISES
THATYOURPRODUCTDOESNOTQUALIFYFORRETURNTHISWARRANTYDOES
not apply to your product.
0RODUCTSTHATAREAUTHORISEDTOBERETURNEDTO/RICOMIN!USTRA
-
lia must include all of the following:
s !COMPLETED2ETURN!UTHORISATIONFORM
s !COPYOFYOUR0ROOFOF0URCHASEPLEASEKEEPYOURORIGINAL
COPY
s 4HEFAULTYPRODUCTINCLUDINGALLACCESSORIES
3ENDTHEAPPROVEDRETURNSTO
/RICOM)NTERNATIONAL0TY,TD
,OCKED"AG
3OUTH7INDSOR.37!USTRALIA
0LEASENOTETHATTHISWARRANTYEXCLUDESEXPENSESINCURREDBY
you in returning any faulty product to us. You must arrange and
PAYANYEXPENSESINCURREDINCLUDINGPOSTAGEDELIVERYFREIGHT
TRANSPORTATIONORINSURANCEOFTHEPRODUCT TORETURNTHEFAULTY
PRODUCTTOUSHOWEVERWEWILLARRANGEDELIVERYOFTHEREPAIRED
or replaced faulty product to you.