14
Troubleshooting Guide
Troubleshooting Guide
Symptom
Possible Cause
Solution
Lights on Control
Unit don’t
illuminate when
turned ON
•Batteries are not inserted
correctly or may be flat.
• Check batteries are inserted in the Control Unit observing the
correct polarity.
• Control Unit requires 4 X AA 1.5V Alkaline batteries (not
supplied).
Low battery
voltage warning
(red light) on the
Control Unit
• Batteries low.
• Replace all 4 batteries.
False alarm up to
1/2 minute from
activating
• Sensor pad is out of order.
• Cable is connected to
monitor’s blocked socket.
• Connect one sensor pad and lay the baby in the cot for 1
minute. If the alarm does not activate, the sensor pad is in
order. If the alarm activates, disconnect and place the sensor
pad aside.
• Connect the other sensor pad and repeat steps above.
• Do not connect any cables to the blocked socket (only to
“SENSOR” socket).
False alarm after
1/2 minute from
activating
•The mattress is not touching
the sensor pads.
•The mattress is raised (there
is an object near the sensor
pads).
• Incorrect sensor configuration
• The mattress does not
enable transfer of baby
movements. (a rigid mattress,
a mattress with springs or a
mattress with air pockets).
• Make sure the mattress is in contact with the sensor pads.
• Make sure that there are no objects next to the sensor pads.
• Connect according to instructions.
• It is important to use only one sensor pad when the baby is
young and is not crawling yet.
• It is important to make sure that two sensor pads are used
when the baby is moving around.
• Make sure the sensors are placed underneath baby’s location
in cot.
• Place extra plywood under the sensor pad so that the sensor
pad and the mattress will be tightly pressed together.
Delayed alarms
while taking the
baby out of the cot
• Performance test is not
correct.
• Do not conduct a performance test by picking up the baby
out of cot and waiting for the alarm to sound. Kindly conduct
performance test according to guidance on page 10.
The alarm does
not go off within
20 seconds
when performing
the correct
performance test
• Environmental influences
detected by the sensor
pads, such as wind, fan,
air conditioner, mobile,
vibrations.
• Perform a test which will detect the source of the movement
that the device detects. For example, sources of wind such
as: air conditioner, an open window or a fan; movements of
a baby mobile (which can vibrate even if it's not turned on)
walking around the cot area or an intercom placed near the
cot with intense transmission levels. Solutions: Eliminate
sources of wind, remove the mobile etc. After neutralizing all
environmental influences, perform the test again. If even after
neutralizing all of the environmental influences, the alarm
does not go off within 20 seconds, perform the following:
1. In the back of the sensor pads (as shown in illustration 1)
reduce the sensitivity level to position 2 (on both sensor pads)
and perform the test again. If the alarm sounds within 20
seconds, then keep this sensitivity level.
2.If the alarm does not go off in time, then reduce the
sensitivity level to position 1 and perform the test again. If the
alarm sounds within 20 seconds, then keep this sensitivity
level.
3. If the alarm does not go off in time at this level, then we
suggest using only one sensor pad with the sensitivity level
adjusted to position 1.
ATTENTION: Should false alarms sound as a result of reduced
sensitivity, increase the level of sensitivity and then perform
the Performance Test.
For all product related questions and warranty support please call Oricom
Customer Support team on 1300 889 785.
