2
| Increase Quality through Interaction with the Field
Troubleshooting Chart
Issue
Possible Cause
Solution
RF
Non-RF
Motor does not work, lights
work and flash
Connector at PCB #1 MAIN (22) not
connected securely
Connect Securely
a
a
Motor burned out
Replace Motor (2)
a
a
Motor defective (e.g., loose wires)
Replace Motor (2)
a
a
PCB #1 MAIN (22) defective
Replace PCB #1 MAIN (22)
a
a
Lights and Motor work, but
motor stops and lights flash
Motor rotor locked
a
a
+ Scroll Fan is bound and has obstruction
Remove obstruction
a
a
+ Motor has locked
Replace Motor (2)
a
a
Brushroll is not turning
a
a
+ Belt is damaged or worn (Stops turning
under load)
Replace Belt (3)
a
a
+ Brushroll defective
Replace Brushroll (13)
a
a
+ Obstruction in the brushroll chamber
Remove obstruction
a
a
Magnet missing from center of Brushroll
Replace Brushroll (13)
a
a
PCB#2 (39) not connected securely to PCB #1
(22)
Connect Securely
a
a
Defective PCB#2 (39)
Replace PCB#2 (39)
a
a
PCB #1 MAIN (22) defective
Replace PCB #1 (22)
a
a
Motor works, but lights do not
OR
PCB#2 (39) not connected securely to PCB #1
MAIN (22)
Connect Securely
a
a
Motor works then stops, but
lights do not
Defective PCB#2 (39)
Replace PCB#2 (39)
a
a
PCB #1 MAIN (22) defective
Replace PCB #1 (22)
a
a
Vacuum does nothing when
power button is pressed
Vacuum is unplugged
Plug in Vacuum
a
a
Power cord (38) harness is damaged/
defective
Power cord (38)/harness is
damaged/defective
a
a
AC connector at PCB #1 MAIN (22) not
connected securely
Connect Securely
a
a
Power Switch not functioning
a
+ Connectors at switch (37) not connected
securely
Connect Securely
a
+ Connector at PCB #1 MAIN (22) not
connected securely
Connect Securely
a
a
+ Switch (43) is defective
Replace Switch (37)
a
+ Switch cable (37) damaged
Replace cable
a
PCB #1 MAIN (22) defective
Replace PCB #1 (22)
a
a
Vacuum will not run
Batteries are dead
Replace batteries
a
Electronics not communicating properly
Verify if battery is in place. Plug unit
into power outlet. Press and hold
the ON/OFF button for 15 seconds
or until the headlights start to flash.
Flashing headlight indicates unit is
now communicating properly and is
ready to use.
a
