Orbea alma, Technical Manual

Page: 17 / 19

ALMA TECHNICAL SPECIFICATIONS 16
ORBEA WARRANTY
HOW DO I ACTIVATE MY
LIFETIME WARRANTY?
Orbea provides a lifetime warranty on all its frames.
Only a brand that knows the materials, masters the
technologies and has the skills can guarantee that
your frame is totally invincible. Only Orbea takes you
a step beyond.
Orbea’s lifetime warranty is activated using the regis-
tration number you will find on all frames from the
2009 range onwards. When you have activated it at
your dealer or at www.orbea.com, your bike will auto-
matically receive its lifetime warranty. The registration
number is a unique, non-transferable code that you
will find on the underside of your bike’s downtube.
Activate your frame’s warranty using this number at
your dealer’s or at www.orbea.com.
WHAT ARE THE ADVANTAGES?
· Lifetime guarantee of your frame against breakage.
· Two-year guarantee on all components.
· Identification of your bicycle and all its characteris-
tics to our Technical Assistance Service so that wecan
provide our best response to any problems. Access to
special offers, events and prize drawings.
ORBEA WARRANTY
The ongoing efforts we make at Orbea to design high-
end bicycles enable us to provide customerswith the
following warranty:
1) We back each frame and rigid fork in our bicycles
with a lifetime warranty against materials and manu-
facturing defects. Frames with travel longer than 170
mm are covered by a 2-year warranty. We warrant
each frame and fork in our bikes against paint or var-
nish defects and corrosion for 3 years. This warranty
covers the original purchaser only and is non-transfe-
rable. For the lifetime warranty to be valid,customers
must fill in the online warranty form within one mon-
th of purchase, and proof of purchase in the form of
cash register receipt or sales ticket is required.
2) Warranty claims are subject to the decision made
by our technical staff about the nature of the defect
after thorough inspection of the faulty part.
3) All the parts assembled in our bicycles are protec-
ted against assembly or manufacturing defects for 2
years, and repairs qualifying under this warranty will
be performed by authorized dealers in each country.
4) This warranty does not cover parts that naturally
wear over time, such as tires, brake pads, handlebar
grips, cranksets, bearings, etc.
5) This warranty does not cover damages or defects
caused by negligence, improper use, assembly ofparts
or accessories that are not original, or defective repair
or maintenance work. of the bicycle, nonoriginal ac-
cessories being fitted to it, or unsuitable maintenance
operations or handling.
6) This warranty includes only replacement or repair
coverage of the parts under it and in no case shall it
cover personal damages directly or indirectly caused
by the failure of said parts during use.
7) All claims must be reported to an authorized dealer.
In case there is no such a dealer near the buyer’s lo-
cation, please contact Orbea so that we can decide
how to solve the problem.
8) In case of crashes, the Orbea warranty shall be con-
sidered null and void.