7
tr
oubleshooting
troubleshooting
If one of the services does not work properly, follow these steps:
review the status of the router lights and the router connections
reinitiate the router (turn it off and on again pressing the on/off button) and reinitiate
your PC
if you still have problems, call customer service at 900 901 300 (note: only Spanish
language spoken at this number), but before that make sure you are in front of your PC
download the free application
“Asistente Router”
(Router
Assistance) at
http://www.orange.es/livebox
in the section “guías
y aplicaciones” (“guides and applications”)
light turned off
light turned off
light @ flashes red
indicator status
meaning
Router not sincronised.
ADSL line not detected
possible causes and solutions
Make sure that the ADSL cable is well connected to the phone
jack and the grey connection of the router.
Make sure it is not an internal problem within your home by
connecting the router directly to the to the NTU (Network
Termination Unit).
If after 2-3 minutes the light indicator turns green
permanently, that means that you now have a line
and the problem is within the internal cabling in your
home.
It is possible that your phone line has still not been transferred from
your previous supplier. Remember that in some cases the Orange line
activation may take a week longer than the ADSL/home broadband
activation. You will receive a text message confirming this.
In the meantime, you can connect your phone
directly to the NTU (Network Termination Unit) of
your previous supplier in order to have a phone line
available until your line is transferred.
Wi-Fi turned off.
No internet access but
access to landline calls
services.
The Wi-Fi is turned off. To turn it on again, maintain the Wi-Fi
button pressed until the indicator turns green
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