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Satisfaction Guaranteed or Your Money Back!
Try your Oral-B Professional brush for 60 days, starting from the
day of purchase. If you are not 100% satisfied, receive a full refund.
No questions asked. For a full refund, please return your product
along with your name, address, contact phone number and the
original cash register receipt indicating purchase price and date to
the address below.
U.S. only:
60-Day Challenge /
Returns Processing Center Suite 2 /
4608 Appliance Drive /
Belcamp, MD 21017
Canada only:
Attention: 60-Day Challenge
Braun MBG
PO Box 12060
Saint John, NB
E2L 5E7
Your Oral-B Professional toothbrush must be returned in its original
packaging and be postmarked no later than 60 days after the date
of purchase. Please allow 6–8 weeks for handling. The shipment
cost to return the product is the responsibility of the consumer.
Sorry: No refunds will be made for any Oral-B Professional product
damaged by accident, neglect, unreasonable use or lost in the post.
Terms and conditions apply. For further details please contact our
customer service.
Warranty replacement brush heads
Oral-B warranty will be voided if electric rechargeable handle
damage is found to be attributed to the use of non-Oral-B
replacement brush heads.
Oral-B does not recommend the use of non Oral-B replacement
brush heads.
• Oral-B has no control over the quality of non-Oral-B replacement
brush heads. Therefore, we cannot ensure the cleaning perfor-
mance of non-Oral-B replacement brush heads, as communicated
with the electric rechargeable handle at time of initial purchase.
• Oral-B cannot ensure a good fit of non-Oral-B replacement brush
heads.
• Oral-B cannot predict the long-term effect of non-Oral-B replace-
ment brush heads on handle wear.
All Oral-B replacement brush heads carry the Oral-B logo and meet
Oral-B’s high quality standards. Oral-B does not sell replacement
brush heads or handle parts under any other brand name.
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