For technical issues such as creating a new Service Request (SR), select
1
.
For non-technical issues such as registration or assistance with My Oracle Support,
select
2
.
You are connected to a live agent who can assist you with My Oracle Support registration and opening
a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by the Customer Access
Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline
for your local country from the list at
http://www.oracle.com/us/support/contact/index.html
. The
emergency response provides immediate coverage, automatic escalation, and other features to ensure
that the critical situation is resolved as rapidly as possible.
A critical situation is defined as a problem with the installed equipment that severely affects service,
traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect
service and/or system operation resulting in one or several of these situations:
A total system failure that results in loss of all transaction processing capability
Significant reduction in system capacity or traffic handling capability
