4-1
4
Troubleshooting
Situation:
When I try to launch Remote Support, I get
Support session could not be
started, please retry
.
Cause 1
The Remote Support server is down.
Solution 1
Contact the person running your Remote Support server.
Cause 2
Linux OS is in bad state.
Solution 2
Reimage workstation and try again.
Situation:
When I try to open the
Reconfig WiFi
and
Storage Device
diagnostics
options from within Remote Support, I enter the correct sudo password but I
get an “incorrect password” message.
Cause 1
The
Reconfig WiFi
and
Storage Device
diagnostics options cannot be opened from
within Remote Support.
Solution 1
To access the
Reconfig WiFi
and
Storage Device
options, exit Remote Support, open
an Oracle Linux command prompt, and then type
startd
to start the
Universal Diagnostic
Utility
.
