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Oracle

®

MICROS Hardware

Using Remote Support at Workstation

Startup

Release 1

F48411-01

November 2021

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Summary of Contents for MICROS Base Station

Page 1: ...Oracle MICROS Hardware Using Remote Support at Workstation Startup Release 1 F48411 01 November 2021 ...

Page 2: ...rictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous application...

Page 3: ...iii Contents Preface iv 1 Prerequisites 1 1 2 Accessing and Using Remote Support at Startup 2 2 3 FAQ 3 1 4 Troubleshooting 4 1 ...

Page 4: ...rt scenarios customers will launch Remote Support from within Simphony Ops If Simphony Ops cannot load properly Remote Support can be launched at workstation startup Customer Support To contact Oracle Customer Support access My Oracle Support at the following URL https support oracle com When contacting Customer Support please provide the following Product version and program module name Functiona...

Page 5: ...ts Oracle Linux based MICROS workstations express stations only 2 Remote Support can only be used on multi tenant systems 3 The Remote Support at startup capability is only active after Simphony has been installed from a multi tenant system with Remote Support capability configured ...

Page 6: ...creen appears b Keyboard Press the Home key repeatedly until you hear a beep or the remote support screen appears c Bump bar Press the top left key repeatedly until you hear a beep or the remote support screen appears Note Bump bar positioned with wire coming out of right side The screen shows a 1 with every button press when using the correct bump bar key This is true for both the 2x5 and 2x10 bu...

Page 7: ...nd starts Simphony Ops Power button Reboots the workstation 2 Select Remote Support A 12 character support session ID appears on the workstation screen Example support session ID Your ID will be unique NOTE The session ID screen above includes two buttons that are not visible in the image Two terminals with an X Terminate the support session U turn Return to the control panel 3 Share the support s...

Page 8: ...passwords to gain access A No password required to use Remote Support at startup Q When Remote Support at startup is finished and I go to a CMD prompt by pressing Ctrl Alt F1 how do I get back to the Remote Support screen A Ctrl Alt F5 Q Does Remote Support work with wireless workstations A Yes Remote Support works with both hardwired and wireless workstations ...

Page 9: ... and try again Situation When I try to open the Reconfig WiFi and Storage Device diagnostics options from within Remote Support I enter the correct sudo password but I get an incorrect password message Cause 1 The Reconfig WiFi and Storage Device diagnostics options cannot be opened from within Remote Support Solution 1 To access the Reconfig WiFi and Storage Device options exit Remote Support ope...

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