11
12
Problem
Recommended Action
The client connected
to the device but
cannot access the
Internet.
• Ensure that your nano-SIM card
is available.
• Change the location and find
a place with a good signal.
• Check the settings of the WAN
connection mode.
• Contact Optus and confirm
your APN settings.
The 5G Mobile
Hotspot
configuration page
cannot be visited.
• Enter the correct address.
Please view the label on your
device to get the default Device
Manager Website IP address.
• Use only one network adapter
in your PC.
• Do not use any proxy server.
Troubleshooting
Problem
Recommended Action
The connection
between your device
and a PC through a
USB cable cannot
be established
automatically.
If the driver of your device is
abnormal, reinstall the software.
You need to uninstall the
software first.
The connection
between your device
and a client through
WiFi cannot be
established.
• Ensure that the WiFi function
is enabled.
• Refresh the network list and
select the correct SSID.
• Check the IP address, and ensure
that your client can automatically
obtain an IP address.
• Enter the correct network key
(WiFi password) when you
connect the client to your device.
