FOR HELP
SNAP PAC S-Series User’s Guide
14
FOR HELP
If you have problems installing or using a SNAP PAC S-series controller and cannot find the help you need in
this guide, contact Opto 22 Product Support.
Phone:
800-TEK-OPTO (800-835-6786 toll-free
in the U.S. and Canada)
951-695-3080
Monday through Friday,
7 a.m. to 5 p.m. Pacific Time
Fax:
951-695-3017
Email:
Opto 22 website:
When calling for technical support, you can help us help you
faster
if you provide the following information to
the Product Support engineer:
•
A screen capture of the Help > About dialog box showing software product and version (available by
clicking Help > About in the application’s menu bar).
•
Opto 22 hardware part numbers or models that you’re working with.
•
Firmware version (available in PAC Manager by clicking Tools > Inspect).
•
Specific error messages you saw.
•
Version of your computer’s operating system.
NOTE: Email messages and phone calls
to Opto 22 Product Support are
grouped together and answered in the
order received.
