FOR HELP
SNAP PAC R-Series Controller User’s Guide
6
All of this documentation is on the CD that came with the controller; all forms are also
available on our website (www.opto22.com) for downloading. The easiest way to find one
is to search on the form number.
For Help
If you have problems installing or using SNAP PAC R-series controllers and cannot find the
help you need in this guide or on our website, contact Opto 22 Product Support.
Phone:
800-TEK-OPTO (800-835-6786)
951-695-3080
(Hours are Monday through Friday,
7 a.m. to 5 p.m. Pacific Time)
Fax:
951-695-3017
Email:
Opto 22 website:
www.opto22.com
When calling for technical support, be prepared to provide the following information about
your system to the Product Support engineer:
•
Software and version being used
•
Controller firmware version
•
PC configuration (type of processor, speed, memory, and operating system)
•
A complete description of your hardware and operating systems, including:
– loader and kernel versions for the controller, and date codes of controllers (available
through PAC Manager). See
page 68
.
– IP addresses and net masks for devices on the system
– type of power supply
– third-party devices installed (for example, barcode readers)
•
Specific error messages seen.
Programming your own applications for R-series PACs
using the OptoMMP Communication Toolkit (previously
called the SNAP Ethernet I/O Driver Toolkit) or the
OptoMMP memory-mapped protocol
OptoMMP Protocol Guide
1465
For this information
See this guide
Form #
NOTE: Email messages and
phone calls to Opto 22 Product
Support are grouped together
and answered in the order
received.
