FOR HELP
SNAP PAC R-Series Controller User’s Guide
6
Email:
Opto 22 website:
When calling for technical support, be prepared to provide the following information about your system to
the Product Support engineer:
•
Version of this product
•
PC configuration (type of processor, speed, memory, operating system)
•
Complete description of your hardware system, including:
–
Jumper configuration
–
Type of power supply
–
Types of I/O units installed
–
Controller firmware version
–
Specific error messages