Optimum ThermoCook, User Manual, Page: 20 / 24

18
Manual
TROUBLE SHOOTING
Error Description Possible reasons Solution
E1 Safety switch not fixed
into place The jar or jar lid is not fixed in place properly Re-assemble the jar and jar lid, making sure all the parts are
assembled properly and tightly
E2 Temperature sensor missing The jar is not in place, or the temperature sensor
connection at the jar base is damaged Re-assemble the jar, and make sure it is fixed properly and
tightly in place
E3 Motor blocked Loading too much food into the jar Decrease the volume of the food in the jar, or cut the food
into smaller pieces and re-start the machine
E4 Too high temperature No food or very little food in the jar, with a High
temperature setting for too long Add food into the jar
E5 Motor temperature too high Too much food loaded in the jar for too long Stop the machine and let it cool before restarting it
E6 Motor electric current too
high Loading too much food, or big pieces of food blocking
the stirring shaft Decrease the amount of food. Alternatively, Pause and use
the spatula to remove any stuck food, then restart
E7 Speed change failure Speed changing between low level (1-5) and high level
(6-10) is blocked Remove the jar, turn the lower clutch manually, then re-fix
the jar into place, and restart the machine
E8 Motor NTC missing Motor temperature sensor connection is loose
or damaged Stop using the machine and contact the Froothie Support
and Warranty team via www.froothiesupport.com.
E9 Fan doesn’t work The fan is damaged or the connection is loose Stop using the machine and contact the Froothie Support
and Warranty team via www.froothiesupport.com.
E10 Electric current for Fan is
not strong enough The fan is damaged or the connection loose Stop using the machine and contact the Froothie Support
and Warranty team via www.froothiesupport.com.
E11 Cannot use Pulse The temperature in the jar is over 60°C Cool down the food, then use Pulse again, or use a lower
speed, e.g. Level 4
E12 Smell from the motor Lubricants used in the manufacturing process
are curing Over the next 1-3 months (depending on frequency of use)
the electrical ozone (strong smell)