Troubleshooting
Problem
Remedy Actions
Converter does not
Operate
Make sure the 12V power supply is plugged
firmly to DC receptacle and AC inlet.
Check if the white LED light is on.
No picture (or signal)
Or Poor picture
1. If you are using copper based HDMI cable,
overall length should not exceed 20ft.
Longer than this will result in no or poor
picture quality. To extend beyond 20ft,
please use fiber optical HDMI extension
cables.
2. Make sure all HDMI, SDI connectors are
tightly secured to all HDMI, SDI ports.
Loose plugging on the connectors will
result in no or poor picture.
3. Reboot the converter.
Incorrectly sized picture /
resolution or No picture
Reset SDIH-200 by pressing the reset button.
1-5 Troubleshooting
Warranty Information
1 (One) Year Warranty
OPTICIS warrants OPTICIS
SDIH-200
3G-SDI to HDMI converter to be free
from defects in workmanship and materials, under normal use and service, for
a period of one (1) year from the date of purchase from OPTICIS or its
authorized resellers.
If a product does not work as warranted during the applicable warranty
period, OPTICIS shall, at its option and expense, repair the defective product
or part, deliver to customer an equivalent product or part to replace the
defective item, or refund to customer the purchase price paid for the defective
product.
All products that are replaced will become the property of OPTICIS.
Replacement products may be new or reconditioned.
Any replaced or repaired product or part has a ninety (90) day warranty or the
reminder of the initial warranty period, whichever is longer.
OPTICIS shall not be responsible for any software, firmware, information, or
memory data of customer contained in, stored on, or integrated with any
products returned to OPTICIS for repair under warranty or not.
Warranty Limitation and Exclusion
OPTICIS shall have no further obligation under the foregoing limited warranty
if the product has been damaged due to abuse, misuse, neglect, accident,
unusual physical or electrical stress, unauthorized modifications, tampering,
alterations, or service other than by OPTICIS or its authorized agents, causes
other than from ordinary use or failure to properly use the Product in the
application for which said Product is intended.
1-4 Warranty Information
