66
Warranty Details
Battery warranty
Optibike batteries have been shown to have the longest life in the electric bike industry.
The Optibike Lithium-ion battery is guaranteed to have 70% of its original tested capacity at the
end of the warranty period.
If the battery fails completely during the first year it will be replaced or repaired at no charge.
During the balance of the warranty, the battery will be replaced on a prorated basis. Capacity is
tested at Optibike prior to shipment.
Lithium batteries require care and some maintenance to maximize life expectancy. Abusing
your battery will void your warranty. See below for details.
Warranty is void if battery is charged below 32 degrees F (0C).
Warranty is void if battery is not charged every month.
In the event that a battery needs to be removed for return shipment to Optibike, Optibike will
reimburse customer for labor in the first 12 months of bike ownership. Subject to terms and
conditions. After 12 months, all labor is the responsibility of the customer.
There is not a labor charge to remove the battery during the warranty period if the bike is
brought in to Optibike located in CO.
Optibike retains the right to repair or replace battery at the sole discretion of Optibike. In the
event that the battery is not repairable, the battery will be replaced with a prorated credit
applied towards the replacement for the remainder of the original battery warranty.
For customers living in the Continental US, Optibike pays shipping in both directions for battery
repairs/replacement for the first 12 months. For the remainder of the warranty after 12
months, the customer is responsible for paying for the shipping to Optibike and Optibike will
pay to return the battery to the customer.
All Lithium batteries must be shipped as Class 9 dangerous goods (HAZMAT) and must be
shipped in accordance with all local, state, federal, and international laws.
Lithium batteries sold by Optibike can NEVER be taken on board a passenger aircraft.
Frame warranty
The Optibike frame is covered for the term listed in the table for the original owner from
defects. Subject to terms and conditions.
In the event a frame is found defective, domestic shipping, parts and labor to replace said
frame is paid by Optibike for the first 12 months from the original date of manufacture.
After 12 months, Optibike pays for parts only. Labor and shipping are paid by customer. The
cost of repairing/replacing Custom paint is never included in frame warranty at any time.
Motor: Motorized Bottom Bracket (MBB) warranty
The Motorized Bottom Bracket (MBB) is warranted for 12 months from original date of
manufacture to be free of defects. Subject to terms and conditions.
In the event of a warranty claim requiring the MBB to be returned to Optibike customer is
responsible for removal and shipment to Optibike.
Optibike pays for parts, in house labor and domestic return shipping by FEDEX Ground.
International customers and customers living in Alaska or Hawaii, shipping is not included in the
motor warranty.
Optibike R8C and R15C Manual
