50
4-4 Troubleshooting
Problem
Check if…
Corrective action
Does not operate
Power indicator (green LED) of
Control Box and TOF Sensor is
on.
Check the wiring between TOF
Sensor and Control Box.
See ”Wiring”
Check the switch of Control Box
is turned on.
Check the switch of door system
is turned on.
Check the wiring between Control
Box and door system.
When use one unit of TOF
Sensor, use PRIMARY side only.
Door suddenly stops
Transmission rate of Ethernet
Hub is more than 1G bps.
Ethernet Hub is removed.
Use Ethernet Hub with 1G bps or
higher.
Remove Ethernet Hub and
connect LAN cable directly to
Control Box and TOF Sensor.
Problem relating to initial settings
No Remote Desktop Connection
ACCURACE-3D A3001CB
application screen is appeared.
Check the wiring between Control
Box and PC.
See ”Wiring between Control Box
and PC”
Check the switch of Control Box
is turned on.
Check the setting of PC.
See ”PC Setting - TCP/IP”
and ”PC Setting - Remote
Desktop Connection”.
No image on the screen
The power indicator (green LED)
of TOF Sensor is on.
Red and Blue LED of the TOF
Sensor are Simultaneously
blinking.
Check the wiring between TOF
Sensor and Control Box.
Wrong detection
false rejection
TOF sensor mounting direction
Mount the TOF sensor with a
correct direction.
Someone can hide a authorized
person from TOF camera
TOF sensor position is the center
of the interlock and 300 to 500
mm away from Entry door.
Mount the TOF sensor with a
correct position
Many False rejection
Front side of TOF Sensor is
clean.
(No dust, no scratch)
Wipe the front side of TOF
Sensor with a damp cloth.
Change TOF Sensor.
Door Setting is set correctly
Check the setting of Door setting.
See”Door Setting”
