OPSWAT MetaDefender, Manual

Page: 83 / 87

3.5.0 83
Restoring MetaDefender Drive
If a MetaDefender Drive is failing to boot, or seems to be corrupted, then you can restore it in
several methods:
Check for Updates: If your MetaDefender Drive still boots you can check for an update
to the Drive software by going to Settings→Update and clicking "Check for Updates".
You will need an active internet connection.
Once the update has downloaded you can click Update and reboot the drive to
see the upgrade take effect.
GRUB Restore to Factory : If your MetaDefender Drive boots to GRUB you can select
the second option "Restore to Factory" to rollback to a known version of the
MetaDefender Drive software.
MetaDefender Drive Creator: If your MetaDefender Drive is non-functional or you do
not have access to an internet connection you can download the MetaDefender Drive
Creator on . On a windows system run the Creator executable and portal.opswat.com
allow it to flash your existing MetaDefender Drive hardware.
Creator will only restore official OPSWAT hardware.
You will lose all reports so we recommend copying the /reports folder contents to
an existing file system.
You are also recommended to copy the license file at /license to an existing file
system.
Generate a Support Package
If you continue experiencing a problem with MetaDefender Drive then please use the option
Generate Support Package. This will take a moment and generate a Support Package file on
the MetaDefender Drive partition. Please open a ticket at opswat.com/support and provide the
Support Package file.