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Appendix
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Provisions for free-of-charge repair
1. Please notify us of the production number (IMEI number) for repair
request. The production number (IMEI number) can be checked on
the product main unit, sticker on the outer packaging box etc.
2. During the warranty period, we will repair the product free of charge
for the malfunction under the condition that it is used correctly in
line with the directions given in the instruction manual.
3. Even if the warranty period has not expired, a fee will be charged
for repair under the following circumstances. (or, repair may not be
possible).
①
The product has not been used correctly in line with the
directions given in the instruction manual.
②
The malfunction or damage is due to unauthorized repair or
modification of the product.
③
The product has been repaired other than at our specified repair
offices.
④
The malfunction or damage is due to negligence in use or
handling, or due to an accident. There are signs of the product
having been dropped, wet, exposed to humidity, etc.
⑤
The malfunction or damage is due to natural disasters
(earthquakes, storm or flood damage, etc.), fire, salt damage,
abnormal voltage, etc.
4. Repair may not be possible depending on the degree of damage.
5. The Company shall have no liability for any damage or loss resulting
from the malfunction of the product.
6. The Company shall not bear any responsibility for accidents
resulting from use of the product having been connected to
unspecified devices.
7. Do not accept requests for service calls to the owner's home, place
of business, etc.
8. This warranty is valid only in Japan.
* This warranty guarantees repair free of charge during the period
and under the conditions specified on this warranty card. Thus this
warranty does not limit the legal rights of the owner with respect
to the issuer of this warranty card (the guarantor) or any other
business person or enterprise.
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Repair and Delivery Support
An after-sales service membership program on a monthly basis called
"Repair and Delivery Support" is available for using your au/UQ mobile
phone for a long time without worries. This service expands coverage
for many troubles including malfunction, theft and loss.
For monthly charge and details of the service, refer to au/UQ mobile
homepage.
• au subscription customers
https://www.au.com/mobile/service/kosho-funshitsu/
• UQ mobile subscription customers
https://www.uqwimax.jp/mobile/plan/option/repair/
* Information indicated above is current as of April 2022. Service
information is subject to change without notice.
