10
12. Troubleshooting
Fault
Inspection Procedure
Remedy
Power unit is not
working.
plugged into both the control
unit and the electrical outlet.
Secure power cord into control unit
and/or electrical outlet.
Check if the power switch is
in the ON position.
Turn power switch to ON position.
Check if power surge has
shut down the power unit.
A power surge may overload the
circuitry temporarily. Turn the unit
off, and check the fuse for damage.
Turn the unit on again with normal
procedure.
Make sure there is no power
failure.
Turn on and operate the unit after
power is restored to the facility or
home.
Power unit does not respond
to possible solutions.
Please contact Opera Care on 0333
222 8584 for assistance.
Power unit
is working,
but mattress
replacement is not
and/or
Bottoming out is
occurring
and/or
Patient leaves a deep
indentation at the
contact area which
does not return back
to its original shape.
Check CPR Pull Cord
Unzip mattress cover and inspect
CPR latch is fully inserted into
socket.
Check if mattress’ air hose
couplers are properly
connected to power unit’s
quick release couplers.
place.
Verify that patient weight
setting is correct.
Increase or decrease weight
setting until appropriate pressure is
reached.
dirt.
Lift mattress coverlet up
to check if air cells are
connected correctly.
Make sure all air cells are properly
linked to air supply.
Lift mattress coverlet up to
check if air tubes are kinked
or obstructed.
Check and adjust air tubes’
positions.
Check if air cells are cut or
cracked.
Please contact Opera Care on 0333
Patient’s wounds
are not responding
to pressure relief
(reddening of skin).
Contact your physician and/or
nursing service immediately.
222 8584 for assistance.