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Troubleshooting and support
If you are experiencing difficulties with your mobile phone, please go through the following
troubleshoots
The Mobile Phone will not power on
1. Ensure the battery is inserted correctly
2. Ensure you have removed the battery sticker.
3. Ensure you are pressing and holding the power button for 5 seconds.
4. Ensure you have charged the phone for at least 10 minutes
The phone is asking for a PUK code
This means you have input the incorrect password 3 times or more. Contact your Telco provider
to retrieve your PUK code to unlock your phone as only your Telco provider can help unlock your
SIM
SIM card error or no SIM card
1. Ensure you have inserted the SIM card correctly and are using the correct size SIM card.
Follow instructions in the quick set up guide for installing the SIM Card
2. Your SIM card may be damaged or dirty, ensure you replace your SIM with your Telco
provider if this error occurs.
Failure to connect to the network
1. Your network signal may be weak or out of range. Contact your Telco provider or try the
phone in a different location to check your signal
2. Your SIM card may be damaged, invalid or has no credit. Contact your telco provider for
support
Failure to make an outgoing call
1. Ensure you have entered the correct phone number you wish to dial.
2.
Ensure you have enough credit on your provider’s account. Contact your provider for support
3. Your signal strength may be weak. Check your signal strength and contact your provider
Summary of Contents for SmartBigButton
Page 1: ......
Page 5: ...5 Overview of the phone...
Page 11: ...11 Key Pad Functions...
Page 16: ...16 5 Once you have entered all the information Tap done to save this contact...
