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FAQ
My DV-SP503E switches on but there is nothing displayed on my TV.
• Make sure that the TV is set to the correct video input (not a TV channel). For example, if you connected this player
to the VIDEO 1 inputs on your TV, switch your TV to VIDEO 1.
After I load a DVD disc, it ejects automatically after a few seconds!
• Most likely, the disc is the wrong region for your player. The region number should be printed on the disc; check it
against the region number of the player (which you can find on the rear panel). See also “DVD-Video regions” on
page 55. If the region number is OK, it may be that the disc is damaged or dirty. Clean the disc and look for signs of
damage. See also “Handling Discs” on page 10.
Why won’t the disc I loaded play?
• First check that you loaded the disc the right way up (label side up), and that it’s clean and undamaged. See “Cleaning
Discs” on page 10 for information on cleaning discs.
If a disc loaded correctly won’t play, it’s probably an incompatible format or disc type, such as DVD-ROM. See
“Supported Discs” on page 9 for more on disc compatibility.
I have a widescreen TV so why are there black bars at the top and bottom of the screen when I play
some discs?
• Some movie formats are such that even when played on a widescreen TV, black bars are necessary at the top and
bottom of the screen. This is not a malfunction.
I have a standard (4:3) TV and set the player to show widescreen DVDs in pan & scan format, so why
do I still get black bars top and bottom with some discs?
• Some discs override the display preferences of the player, so even if you have 4:3 (Pan & Scan) selected, those discs
will still be shown in letter box format. This is not a malfunction.
My AV receiver is definitely compatible with 96/88.2kHz Linear PCM audio, but it doesn’t seem to work
with this player. What’s wrong?
• For digital copy-protection purposes, some 96/88.2kHz DVD discs only output digital audio downsampled to 48/
44.1kHz. This is not a malfunction. To fully take advantage of the high sampling rate audio, connect the analog audio
outputs to your amplifier/receiver.
Why can’t I hear SACD audio through the digital outputs?
• SACD audio is only available through the analog outputs. This is not a malfunction. Some DVD-Audio discs too only
output audio through the analog outputs.
Is it better to listen to DVD-Audio discs through the analog outputs?
• Some DVD-Audio discs do not output anything through the digital outputs, and multichannel discs are downmixed
to stereo for the digital output. In addition, high sampling rate DVD-Audio discs (higher than 96kHz) automatically
downsample audio output from the digital outputs. Using the multichannel analog audio outputs for DVD-Audio have
none of these limitations.
My DVD-Audio disc starts playing, but then suddenly stops!
• The disc may have been illegally copied.
