51
Troubleshooting
—Continued
D
VD Pla
y
e
r
No sound?
The 96 kHz PCM Out setting is set to
“96 kHz.”
Change the 96 kHz PCM Out setting to “96 kHz >
48 kHz,” or use analog connections (page 41).
The Digital Out setting is set to “Off.”
Change the Digital Out setting to “On” (page 41).
The wrong input source is selected on
your TV, hi-fi amp, or AV receiver.
On your TV, hi-fi amp, or AV receiver, select the
input to which the DV-SP402E is connected.
The audio cable is not connected properly.
Check the audio cable and correct as necessary
(page 20).
The TV, hi-fi amp, or AV receiver con-
nected to the DV-SP402E’s audio outputs
is either not on or its volume is turned
down.
Turn on the TV, hi-fi amp, or AV receiver and set
its volume as appropriate.
A DV-SP402E Digital Audio Out setting
is set incorrectly.
Check the Digital Audio Out settings and correct
as necessary (page 41).
Playback is paused.
Resume playback (page 26).
The DVD-Video disc or CD uses the DTS
audio format and you are using the analog
outputs.
DTS audio is only output by the digital outputs. To
play DTS material you need to connect one of the
DV-SP402E’s digital outputs to a digital input on
a hi-fi amp or AV receiver that has a DTS decoder
built-in (page 20).
The picture appears
stretched or the wrong
shape?
The TV Screen setting is wrong.
Set the TV Screen setting to match the aspect ratio
of your TV (page 41).
Your TV is connected with an S-Video
cable.
If you’ve used an S-Video cable to connect your
TV, in some cases the picture may appear
stretched. In this case, try changing the S-Video
Out setting to “S1” (page 41).
Audio CD playback
skips or jumps or is
noisy?
The loaded audio CD uses copy control.
Copy-controlled CDs are special discs that don’t
conform to the audio CD standard and, therefore,
may not work properly with the DV-SP402E.
An audio CD is loaded
but the DV-SP402E dis-
plays “NO DISC”?
The first track doesn’t
play?
Locating a specific
point takes longer than
usual?
Playback starts in the
middle of a track?
Some sections of a
track are skipped?
Playback stops in the
middle of a track?
The DV-SP402E dis-
plays the wrong mes-
sages?
Some MP3 files don’t
play?
MP3 files without a “.mp3” or “.MP3”
filename extension are not recognized.
Use the correct filename extension (page 8).
The MP3 disc contains over 299 folders
and 648 folders and files combined.
The DV-SP402E recognizes only the first 299
folders and 648 folders and files combined. Fold-
ers in excess of this aren’t recognized and cannot
be played (page 9).
The MP3 disc is a multisession disc.
The DV-SP402E doesn’t fully support multises-
sion discs. Only files in the first session can be
played (page 8).
