One Stop Systems
ExpressBox 16 Smart | 75
7.4
Add-in PCIe card not recognized
1.
Shut down the computer followed by the OSS Expansion chassis
2.
Remove the card displaying a problem
3.
Replace the “problem card” with a
simple
card, such as an Ethernet card that has drivers built into the operating system.
(Using this
“type of card” will avoid any future questions about drivers possibly being installed incorrectly.)
4.
Turn on the OSS Expansion chassis, and then turn on the computer.
Windows
Open the Device Manager (View by Connection selection).
If the
is gone, the problem is with the 3
rd
Party card or the card drivers. You should go to the
Windows Error Codes
section of this chapter to
learn how to troubleshoot using error codes.
If the
is still visible, the problem may be with the OSS Expansion chassis. Contact OSS Technical Support for further guidance and/or a
replacement product.
MacOS
Open the Apple System Profiler and the 3
rd
Party card(s) should now be visible.
Linux
Using the
lspci
command, verify that the card is visible.
Solaris
Go to
How to Get More Help
.
Summary of Contents for EB16-SX8
Page 12: ...One Stop Systems ExpressBox 16 Smart 12 1 6 Basic Main Components...
Page 14: ...One Stop Systems ExpressBox 16 Smart 14...
Page 38: ...One Stop Systems ExpressBox 16 Smart 38 4 4 Backplane This is current new EB16 backplane...
Page 42: ...One Stop Systems ExpressBox 16 Smart 42...
Page 45: ...One Stop Systems ExpressBox 16 Smart 45...
Page 67: ...One Stop Systems ExpressBox 16 Smart 67 5 13 3 PCI E Info for Configuration 3...
Page 80: ...One Stop Systems ExpressBox 16 Smart 80 Manual P N 09 09979 00 Rev C...
