Page
301 Fulling Mill Road, Suite G
©Copyright 2006 by On-Q/Legrand,
Middletown, PA 17057
Inc All Rights Reserved.
(800)-321-2343
www.onqlegrand.com
VI. Troubleshooting
This section will detail possible solutions to common problems that might occur in using the On-
Q/Legrand inQuire™ 1000 Intercom System.
A. Contact Information
If you are unable to locate a solution here, please access our website at
www.onqlegrand.com
for
the latest information. You can also reach us at 1-800-321-2343.
B. Troubleshooting Guide
Problem Solution
No power to any intercom unit
-Check Intercom Module power LED to verify that it
is lit. If not, make sure power supply is plugged in.
-Verify that you are using the correct 12V power
supply for your system by obtaining the model
number and calling your On-Q installer or On-Q
Technical Support. If you are not using a 12V
power supply that supplies enough current to the
system, then the Units may not power on.
No power to a specific Room Unit, Desktop Unit,
Patio Unit, Door Unit, or Main Console Unit
-Call your On-Q installer or On-Q Technical
Support for assistance. This problem may be
related to a Cat 5e cable connection or the cable
itself.
Feedback or squeal noise from Main Console Unit,
Room Unit, Desktop Unit, Patio Unit, or Door Unit
speaker
-Feedback issues can normally be eliminated by
adjusting the volume of a Unit from a high level to a
medium level.
No audio can be heard from a Room Unit, Desktop
Unit, or Patio Unit
-Verify that the Room Unit, Desktop Unit, or Patio
Unit is not in MUTE mode. When a Unit is in MUTE
mode, no audio will be heard through the Unit’s
speaker.
-Adjust the volume up until at least 3 LEDs on the
volume light bar are lit.
No audio can be heard from the Main Console Unit
-Adjust the volume up until at least 3 LEDs on the
volume light bar are lit.
A button on any intercom unit is not working
properly
-Call your On-Q installer or On-Q Technical
Support for assistance.
C. Warranty
Information
LIMITED ONE YEAR PRODUCT WARRANTY
On-Q/Legrand ("
On-Q
") warrants to the original end user ("
Customer
") that those products
manufactured by or for On-Q ("
Warranted Products
"), as conclusively evidenced by the name or
logo of On-Q appearing on the product, will be free from defects in workmanship and materials,
under normal use, for (1) one year from the date of original purchase from On-Q or its authorized
dealer or installer. The sole obligation of On-Q under this express warranty shall be, at the option
and expense of On-Q, to replace the product with a comparable product, or repair the product. In
no event shall On-Q be liable for incidental, consequential, or punitive damages, or for labor or
other costs in connection with diagnosing, repairing, removing, installing, shipping, servicing, or
handling the defective product. Replacement products may be new, rebuilt, remanufactured or
reconditioned. On-Q warrants any replaced or repaired product for a period of ninety (90) days