31
If this happens...
Possible causes...
Try this solution...
Battery icon is empty.
Are the batteries weak?
Replace both batteries at the
same time.
Gel pad does not stick
to skin.
Have you removed the transparent
film from the pad?
Peel off film from the adhesive
surface of pads.
Is the pad wet? Is your skin too wet?
Dry the pad. Dry the skin.
The gel pad may be damaged.
Replace the pad.
Is there too much hair on your skin?
Shave the immediate area for
proper pad adhesion.
Are you using pad while perspiring?
Dry the pad placement area.
Have the pads been washed too long
and/or too frequently?
Leave the pad in freezer for
overnight.
Were the pads stored under high
temperature, high humidity, or direct
sunshine?
Replace both pads.
Pad icon is displayed.
Only one pad is attached, or both
pads are not attached.
Reattach detached pad(s) onto
the skin firmly.
Have you removed the transparent
film from the pad?
Peel off film from the adhesive
surface of pads.
Is the cord properly connected to the
main unit?
Connect cord plug correctly
into the jack at the bottom of the
main unit.
Is the adhesive surface of pads dirty
or dry?
Wash adhesive surface of pads
softly with your fingertips for
about 3 seconds under slow
running water.
If the above measures are not effective, contact us at 1-800-634-4350.
11. TROUBLESHOOTING
