30
If any of the below problems occur, check to make sure that no other electrical device is
within 12 inches (30 cm). If the problem persists, refer to the table below.
If this happens...
Possible causes...
Try this solution...
The intensity is not felt.
Very weak intensity
level.
Are you using only one pad?
Put the other pad on your skin.
You must use BOTH PADS for
therapy to work.
Have you removed the transparent
film from the pad?
Peel off film on the adhesive
surface of pads.
Are the pads stacked together or do
pads overlap?
Check placement of pads. Refer
to Pad Placement Guide.
Is the cord properly connected to
the unit?
Connect cord plug correctly into
the jack at bottom of this unit.
Is the intensity setting getting weak?
Press the ▲ up button.
Is the gel damaged?
Replace pad.
Are the batteries weak?
Replace both AAA batteries.
Is the intensity “1”?
Press the ▲ up button.
The skin turns red or
the skin feels irritated.
Is the adhesive surface of pads dirty
or dry?
Wash adhesive surface of pads
softly with your fingertips for
about 3 seconds under slow
running water.
Is therapy time too long?
Use less than 15 minutes.
Are the two pads attached properly
to the body?
Refer to the Pad Placement
Guide and attach correctly.
Is the pad surface worn out?
Replace both pads at the same
time.
No power source.
Are the polarities of battery (+ and -)
aligned in the wrong direction? Are
the batteries depleted?
Check batteries for correct
alignment. Replace batteries.
Power cut off during
use.
Are the batteries weak?
Replace both batteries at the
same time.
Is the cord broken?
Replace cord.
11. TROUBLESHOOTING
