Omeo Evolution 1.1 User Manual Download Page 101

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SECTION 12

TROUBLESHOOTING

101

OMEO EVOLUTION USER MANUAL

Error Number

Potential Issues

Troubleshooting if error persists

No communication across boards

Refer to Certified Omeo Service Technician or
Omeo Technology

Steering sensor error

Button error

Power Base error

Firmware error

Stabilising Leg error

Power off during Stabilising Leg raise

Table 11: Auxiliary Indicator Light Error Codes.

Summary of Contents for Evolution 1.1

Page 1: ...OMEO EVOLUTION USER MANUAL 1 User Manual Omeo Evolution 1 1...

Page 2: ...Active Seat Control system ASC and is powered by the safest and most reliable self balancing technology available the Segway PT The Segway PT User Manual is referenced here and throughout this Omeo Us...

Page 3: ...your Omeo within the laws of the jurisdiction in which you are using it NOTICE You must follow all instructions in the User Materials including the Omeo User Manual and Safety Video and the Segway Us...

Page 4: ...the Omeo Modifications to the Omeo that are not performed by Omeo Technology or Certified Omeo Service Technicians could interfere with the operation of the Omeo This has the potential to result in se...

Page 5: ...arrangements with the manager of the premises to turn off the scanner temporarily NOTICE The Omeo can be used by children aged from 12 years and above and persons with reduced physical sensory or cogn...

Page 6: ...vice are the property of respective suppliers Omeo Holdings Limited Patent Information The Active Seat Control system of the Omeo is covered by patents in numerous countries and jurisdictions For more...

Page 7: ...ormation 6 Section 1 Contents and Layout 13 Introduction 13 About this Manual 13 Significance of this manual 13 Using this manual 13 Section 2 Introduction to your Omeo 14 Recording the Serial Number...

Page 8: ...28 Standard and Off Road Wheel and Tyre Kits 28 On Board Control Panels 30 Operational Modes 31 Display Panel 33 Controller Boards 35 Motors 36 Balance Sensor Assembly 36 Running Lights 36 Batteries 3...

Page 9: ...ence 50 Directional riding 54 Eyes Up 57 Safety Shutdown 57 Stopping 57 Expanding Riding Skills 58 Dampening Control 58 Dismounting your Omeo 59 Shutting down your Omeo 61 Securing your Omeo 61 Riding...

Page 10: ...Level Display 72 Recalibrating the Battery Charge Level Display 72 How Temperature Affects Performance 72 Replacing Batteries 72 Lithium ion Batteries 72 Auxiliary Batteries 72 Battery Transportation...

Page 11: ...ations 87 Seat Location 88 Seat Pan Forward and Back 88 Seat Height 89 Footplate Height 91 Seat Cushion 92 Seat Cover 92 Wheels and Tyres 92 Steering Resistance and Dampening Control 92 Accessories 93...

Page 12: ...ort All Incidents 102 How to reach Omeo Technology 102 Compliances Warnings 102 Segway 102 Omeo 103 Section 14 Owner s Maintenance Schedule 105 Recommended Maintenance for your Omeo Evolution 105 Pre...

Page 13: ...od judgment at all times This User Manual is to be kept with the Omeo at all times including if ownership or custody is transferred Check the website regularly for Omeo user updates and for the most u...

Page 14: ...cifications The operating limits of the Omeo NOTICE Voiding of warranty unauthorised opening and breaking of the Seat Seal or the Arm Covers Figure 2 or the Power Base unit or other components will vo...

Page 15: ...in a safe place separate from the device in case you need to contact Omeo Technology to order a replacement InfoKey Controller Batteries or for other parts and support To record the Omeo master Seria...

Page 16: ...ited Warranty In order to maintain the warranty these areas and components must only be serviced by a registered Omeo Technician To find your nearest registered Omeo Technician contact your nearest Om...

Page 17: ...a personal mobility device only The rider you must Always be in control of speed direction braking and traction Act responsibly and safely always with consideration to self and others and the environ...

Page 18: ...n Li ion 5 2 Ah 73 6V 2 x Lithium ion Li ion 5 2Ah 73 6V Energy to Stabilising Legs Lights USB Rechargeable Batteries 2 x Lead Acid 2 2Ah 12V 2 x Lead Acid 2 2Ah 12V Range of Drive batteries on a full...

Page 19: ...ries 65kg 143lbs 75kg 165lbs Battery Weight pair 10 3kg 22 7lbs 10 3kg 22 7lbs Ground Clearance Unloaded 85mm 3 3in 85mm 3 3in Length Footrest up 740mm 29in 740mm 29in Length Footrest down 900mm 35in...

Page 20: ...ikely require a change in the position on the seat to re establish the central or Neutral Balance point WARNING Exceeding cargo weights of 4 5kg may interfere with your Omeo s balancing ability and co...

Page 21: ...um ion Batteries InfoKey Controller x2 User Manual and User Video USB drive Auxiliary Battery Charger Omeo Worldwide Limited Warranty Tools 1x 3mm Allen key for Segway Batteries 1x 4mm Allen key 1 x 1...

Page 22: ...hium ion Li ion Batteries if not pre installed Fasten the Batteries onto the chassis of the machine and once installed do not remove them unless under service conditions Refer to the Segway PT User Ma...

Page 23: ...ion provided by you to Omeo Technology on your order form Customisation should be minimal to start however as you progress through initial training you may want to adjust the Seat and or Footplate Ref...

Page 24: ...atented Active Seat Control system ASC incorporates the forward backwards and steering control with the Power Base unit to provide a go in the direction you are leaning system When the rider holds the...

Page 25: ...s This allows you to ride in a straight line over uneven terrain by keeping the Active Seat Control ASC straight up and down Your Omeo manages steering input and balance by either the seating position...

Page 26: ...able parts are installed and adjusted correctly in accordance with the directions contained within this manual Using your Omeo without following these instructions may result in you losing control res...

Page 27: ...d Covers On Board Switching Controls Stabilising Legs Front and Rear Running Lights Joystick Footplate Rear Storage Hatch Display Panel with Indicator and Warning Lights USB Port Accessory Lock Batter...

Page 28: ...stick working in conjunction with the ASC When the Joystick is engaged see Steering Selection Lever Pg 31 for details on Seat control and Joystick control settings the steering control is transferred...

Page 29: ...ing contact with the moving wheel when leaning into turns Because the All Terrain Tyres have no crown and operate at low pressure they provide a smooth ride great traction including on soft sand grave...

Page 30: ...tick Mode that is the Steering Selection Lever is in a vertical position The function of the Main Control Switch is to simultaneously raise lower the Stabilising Legs and enter exit Balance Mode When...

Page 31: ...ess Modes Walker Balance Mode Free Wheel Mode Standby Mode When you sit on the seat of the Omeo and turn the power on with the InfoKey Controller your Omeo will be in Standby Mode with the Stabilising...

Page 32: ...ible when the Omeo is powered off completely It offers no power to assist i e when pushing the Omeo up a slope so you will need to manage the entire weight of the device You may need another person to...

Page 33: ...located on the left Arm Cover of your Omeo Figure 16 It consists of 8 Indicator Lights of the Power Base Lithium ion and Auxiliary signal systems There are three sets of lights on the Display Panel Ba...

Page 34: ...e with the rider on ready to go Omeo Status Light Pattern Not ready Do not raise the Stabilising Legs and enter Balance Mode Off No Balance Indicator Lights are illuminated Red One or more Balance Ind...

Page 35: ...Where there are references to Tilt Sensors replace with Seat Steer Sensors Auxiliary Controller Boards The Auxiliary Controller Boards receive input from the Control Panel and manage the power level o...

Page 36: ...This is located above the USB Port on the Control Panel B Figure 15 On Board Control Panels A B Pg 30 If the lights go off unexpectedly this will be because the Auxiliary Battery levels are discharge...

Page 37: ...20 For safety reasons there will always be enough charge to lower the Stabilising Legs for you to dismount the Omeo Charging the batteries is then required to resume normal operation Refer to Charging...

Page 38: ...roximately 8 to 10 seconds from the start of the Safety Shutdown to come to a controlled stop in a safe location Refer to Safety Shutdown Pg 40 WARNING Do not attempt to lower the Stabilising Legs whi...

Page 39: ...Power Base and Battery functions and scroll through various information WARNING The buttons on the InfoKey Controller are quite sensitive so only a light touch is needed If at any time you find that...

Page 40: ...r before the machine powers down but it is good practice to come to come to a complete stop and deploy the legs within the 8 10 second period NOTICE After going through a Safety Shutdown sequence it i...

Page 41: ...ower to lower the Stabilising Legs The Omeo has redundancies that will turn off the USB and Lights once a single Auxiliary Battery is less than 50 charge leaving sufficient charge to activate the Stab...

Page 42: ...e using it is important to make sure that your Omeo is assembled and charged correctly See Assembling your Omeo Pg 22 and Charging your Batteries Pg 67 WARNING Your Omeo is a dynamic device with forwa...

Page 43: ...ntrolled movement While leaning use hands or body to maintain balance Stabilise your feet and legs Be alert and aware of your surroundings Ride within your capabilities test yourself with controlled a...

Page 44: ...ping Traction and control can be lost where your weight or payload reaches a point where the motors can no longer keep the device upright for example down or across very steep slopes See also factors...

Page 45: ...s may result in slips WARNING Riding your Omeo on a slope wet or loose surface increases the risk of losing traction and slipping and may result in serious injury or damage NOTICE Alerts will activate...

Page 46: ...influence traction are but not limited to Slope pitch Speed Weight Loose surface Wet grass and vegetation Sand Gravel Snow Ice Polished concrete Wet wood Your Omeo will perform on these surfaces User...

Page 47: ...an obstacle could overpower the balance motors throw you off and potentially damage the device To avoid tripping you must be aware of the riding environment and use the device within its capabilities...

Page 48: ...ing make sure you are fully in control at all times Figure 22 Avoid Tipping Avoid Sudden changes of direction at speed Riding across slopes greater than 20 degrees Riding into or onto changeable surfa...

Page 49: ...ng back on the Seat at any time They must be able to keep up with your Omeo set to Turtle Mode 10 kph 6 mph Refer to Turtle Mode Pg 52 Your Spotter should only touch the moving Omeo Seat when required...

Page 50: ...e also means no obstructions at head or waist height such as low branches and signs and free from vehicles bicycles pets and small children It is recommended that you have an area of at least 100 sqm...

Page 51: ...re the power is off 5 You may find it easier to transfer with the Footplate up to get you closer to the Seat 6 Switch to Joystick Mode This will lock the Seat so that it won t move in a lateral motion...

Page 52: ...OTICE Always complete a pre ride check for centre of balance control environment obstructions Battery charge Tyre pressure and dress before turning your Omeo on Turtle Mode NOTICE Your Omeo arrives pr...

Page 53: ...Neutral Balance referred to below is where you have centred your body mass on the Seat such that you can maintain balance whilst keeping your Omeo stationary Steps to Riding Your Omeo 1 Power on the m...

Page 54: ...InfoKey Controller once to enter Standby Mode which will be indicated by another single beep Directional riding When you can control moving and stopping you can ride in your chosen direction using the...

Page 55: ...ur Spotter must be on standby in the Ready to Help position in case of need 2 You need to remain stationary in Neutral Balance 3 Hold onto the Hand Grips throughout 4 Switch the Steering Selection Lev...

Page 56: ...ering the Stabilising Legs by choosing a specific spot and orientation to bring the Omeo to a complete stop 11 While holding stationary reach around and switch the steering mode from ASC to Joystick b...

Page 57: ...g by activating the Shake Warning Refer to the Segway PT User Manual Pg 54 WARNING Always perform a controlled stop with gentle movements avoiding slippery surfaces and potential to lose traction Eyes...

Page 58: ...within your capabilities when controlling your Omeo Approach unfamiliar terrain with caution and start cautiously Refer to the Omeo Technology website for the latest video series showing ways to prac...

Page 59: ...Omeo on uneven ground or moderate slopes 2 Switch the Steering Selection Lever to vertical Joystick Mode and push the Main Control Switch once to lower the Stabilising Legs Make sure that the Seat is...

Page 60: ...meo safely With the help of your Omeo Agent or trained spotter 1 Hold onto the seat back and raise the stabilising legs entering balance mode 2 Switch the Steering Selection lever into ACS mode and ma...

Page 61: ...around you Always be prepared to stop Yield right of way to all pedestrians Avoid startling pedestrians When approaching from behind sound a bell or announce yourself and pass with care When approachi...

Page 62: ...confidence All new riders should have an able bodied person spotting for them Start learning in Joystick Mode switching over to ASC only when you feel you have good control and can drive your Omeo wit...

Page 63: ...n the direction you want to go If you feel at all unsure using your Omeo hands free use the Hand Grips Avoid moving backward as much as possible Manoeuvre backward only when necessary to open a door b...

Page 64: ...amage to the Omeo The cells within the Batteries contain toxic substances Do not attempt to open the Batteries Do not insert any object into the Batteries or use any device to pry at the Battery casin...

Page 65: ...attery systems Use only charging devices approved by Omeo Technology and never attempt to bypass or override their charging protection circuits Battery Specifications NOTICE If you use charge or store...

Page 66: ...hours Temperature Ranges Operating 00C 500C 320F 1220F Charging 100C 450C 500F 1130F Storage and transport 200C 500C 40F 1220F General Capacity Ah and Voltage 2 2Ah 12V Dimensions 117 x 34 x 60mm 7 x...

Page 67: ...nnected into an AC wall socket CAUTION Failure to charge the Batteries could result in damage to the Batteries Left unplugged the Batteries could fully discharge over time causing permanent damage Use...

Page 68: ...along with the Power Cord and AC Power outlet are dry clean and free of any debris 4 Plug one end of the Power Cord into the Main Charge Port 5 Plug the other end of the Power Cord into a grounded AC...

Page 69: ...arge Port 4 Plug the other end of the Auxiliary Battery Charger into a grounded AC outlet 100V 240V 50Hz 60Hz and switch on 5 The Auxiliary Indicator Light on the Omeo s Display Panel should illuminat...

Page 70: ...he Stabilising Legs to put the Omeo into Balance Mode This is a positive signal of function Yellow flash every 3 seconds in a continuous pattern Warning Signal Is activated when the Auxiliary Batterie...

Page 71: ...a full charge Yellow flash every 3 seconds in a pattern that runs for 20 seconds only Warning Signal Is activated when the Main Control Switch is pressed once or number of presses to raise the Stabili...

Page 72: ...e to WARNING Balance Mode leaning against the wall and replace with Omeo in Standby Mode with the Stabilising Legs down Reference to Riderless Balance Mode and replace with Standby Mode How Temperatur...

Page 73: ...l Advisory When wanting to travel with your Omeo with Lithium ion Batteries fixed notify your travel agent airline or shipper Most will have guidelines for transporting wheelchairs mobility devices wi...

Page 74: ...r battery powered devices with installed batteries IATA Dangerous Goods Regulations Complies with 2 3 2 4 Wheelchairs Mobility Aids with Lithium Batteries 2 3 2 4 a the batteries must be of a type whi...

Page 75: ...body to chassis No switch External independent charger UN number UN 2800 Batteries Non spillable electric storage Hazardous Goods Non hazardous Unrestricted for transportation by any means Switch But...

Page 76: ...njury by getting hand and fingers caught As the Omeo weights 75kg 165lbs it is important to use proper techniques to safely lift and load your Omeo Omeo Technology recommends that two people work toge...

Page 77: ...ld the footrest up so the Omeo can be tilted forward and rest on the edge of the footplate Instruct the airlines on how to move the Omeo and advise them to tie down using the tie down points or the Ha...

Page 78: ...with third party handlers transporters e g Airlines Your Omeo can be tilted forward to rest on the back of the raised Footplate Figure 36 Leaving the Stabilising Legs lowered could result in damage by...

Page 79: ...as the tie down point to secure it whilst being transported WARNING The Omeo is not designed for a user to remain seated as a passenger or driver in a vehicle Battery Disposal Refer to the Segway PT U...

Page 80: ...wer Base gearboxes electrics and the ASC components are not serviceable by the user owner NOTICE Even though the Omeo is weather resistant and can be ridden in the rain it should not be stored outside...

Page 81: ...he risk of a fall Refer also to Segway PT User Manual Pg 99 Replace in the Segway User Manual References to Segway contact details and replace with Omeo Agents or Omeo Technology contact details Stori...

Page 82: ...accessories To decrease your risk of injury you should wear safety glasses when performing any service on your Omeo WARNING Risk of Fire No User Serviceable Parts Replacing parts If a part of your Ome...

Page 83: ...s for the Segway Refer to Table 1 Omeo Specifications Pg 18 Make sure the Omeo is powered off and in a stable upright position with the Stabilising Legs down in the first instance see Figure 39 NOTICE...

Page 84: ...ON 84 OMEO EVOLUTION USER MANUAL Figure 40 Install and remove standard tyres wheels Figure 41 Install and remove All Terrain tyres wheels Install and Remove Tyre Wheel Assembly Refer to Segway PT User...

Page 85: ...rds off whilst the Omeo is in an upright position 2 Remove the three screws fasteners that attach the guard to the Body of the Omeo 3 Remove the Guard and store along with the screws fasteners in a sa...

Page 86: ...mportant that you use high quality batteries to maximise the useful life of your InfoKey NOTICE By using low quality or cheap batteries you risk damage to your InfoKey s buttons and the potential to n...

Page 87: ...individual riders This can allow each rider to optimise control of the Omeo according to their abilities You can adjust Seat Location Seat Height Footplate Height Seat Cushion Seat Cover Wheels Steer...

Page 88: ...ntre of balance in a front to rear axis 4 If you have to lean forward to maintain a stationary position then the Seat Pan will need to be adjusted forward 5 If you have to lean back to maintain a stat...

Page 89: ...times 4 Raise lower the Seat to suit Refer to How to raise and lower the Seat height Pg 90 5 For a more level transfer you can change the Seat height to ground height in the same way as above NOTICE...

Page 90: ...Mounting Arms as located in Figure 44 This will allow you to move the Mounting Arms brackets up or down to suit How to adjust the Seat Dump sometimes referred to Angle or Rake To adjust the dump the r...

Page 91: ...when in use Adjust the Footplate Height Adjusting Footplate height can be done independently of or in conjunction with Seat height adjustment Tool required Large Screwdriver 1 Adjust the Footplate he...

Page 92: ...nge your Seat Cover Changing the Seat Cover 1 To remove the Cushion from Seat Pan pull the Cushion to separate the Velcro away from the Seat Pan 2 Unzip the Cover 3 Fit and zip the new Cover 4 Re atta...

Page 93: ...ck There are numerous Omeo by RailBlaza accessories designed to fit the Star lock which are available on the Omeo Technology website Seat Cover Vinyl suited to hot conditions and prolonged use Protect...

Page 94: ...Wheels PROBLEM The Omeo will not power on RECOMMENDED ACTION Refer to the Segway PT User Manual Pg 120 PROBLEM The Omeo will not enter Balance Mode RECOMMENDED ACTION Confirm the Omeo is powered On Co...

Page 95: ...eo Technology 5 If all is in order then reinstall the Seat Back ensuring the knob is tightly fastened PROBLEM The seat is not level RECOMMENDED ACTION 1 Lower the Stabilising Legs with the Omeo powere...

Page 96: ...r grime in around and under the Seat 2 Clear any obstructions 3 Check the Steering Selection Lever is fully horizontal 4 If the problem still persists then contact your Authorised Omeo Agent or Omeo T...

Page 97: ...er a full charge For example Stabilising Legs raise lower for less than 200 cycles Lights run for less than 1 hour USB charging shuts down prior to a full cell phone charge RECOMMENDED ACTION 1 Indica...

Page 98: ...g the Main Control Switch confirms normal activity As above flashes white momentarily but the Stabilising Legs do not raise it is likely an error is active Flashes blue indicates critical errors Refer...

Page 99: ...s This indicates the Auxiliary Battery levels are discharged to less than 20 and are too low for continuous operation Charge the Auxiliary Batteries as soon as possible There will be sufficient power...

Page 100: ...e to raise The blue Auxiliary Indicator Light will continue to flash beyond 60 seconds if the errors persist and the Omeo is powered on If the Omeo is powered off pressing the Main Control Switch will...

Page 101: ...g if error persists 1 No communication across boards Refer to Certified Omeo Service Technician or Omeo Technology 2 Steering sensor error 3 Button error 4 Power Base error 5 Firmware error 6 Stabilis...

Page 102: ...he Omeo uses the Segway PT Powerbase Gearbox Batteries and self balancing system Segway have posted the following warnings and advices in the Segway PT User Manual Pg 133 138 California Warning Refer...

Page 103: ...of conformity is issued under the sole responsibility of the manufacturer Company Product details Manufacturers Name Omeo Technology Limited Business Address 2 Ake Ake Place Otaki 5542 NEW ZEALAND Re...

Page 104: ...fic conditions for Short Range Devices SRD operating on frequencies between 9kHz and 40GHz EN 601000 6 3 2007 Amendment 1 2011 Electromagnetic Compatibility EMC EN 601000 6 Generic Emission Standard E...

Page 105: ...ndard 15psi All Terrain 4psi Check for Tyre wear Standard Centre rib is not worn flush with the tyre surface All Terrain Tyre thread depth is not less than 2 38mm 1in Confirm sufficient power Omeo Dri...

Page 106: ...Seat back in place and secure Visual and physical inspection Adjust knob for tightness as necessary No sloppiness Suitable height for rider Speed and Seat settings appropriate to riding conditions Tur...

Page 107: ...o less than 2 38mm 3 32in Check operational 1 Power on 2 Ride briefly checking all controls 3 Document usage hours km mi each month Check torque on screws Batteries 1 6N m Check torque on wheel nuts W...

Page 108: ...in place Check area around Joystick for obstruction debris Seat Check seat is centred Stabilising Legs Check for obstructions damage debris Ensure all four legs are lowering and raising correctly and...

Page 109: ...ION 14 OWNER S MAINTENANCE SCHEDULE 109 OMEO EVOLUTION USER MANUAL My Omeo My Omeo details Age Date of delivery Serial Number Authorised Omeo Agent Contact Certified Omeo Service Technician Service Ce...

Page 110: ...CE SCHEDULE 110 OMEO EVOLUTION USER MANUAL Service Record NOTICE Servicing at the recommended intervals is designed to make sure that you get the best out of your Omeo and is a requirement to keep you...

Page 111: ...SECTION 14 OWNER S MAINTENANCE SCHEDULE 111 OMEO EVOLUTION USER MANUAL Date Notes...

Page 112: ...Ake Ake Place PO Box 46 Otaki 5542 New Zealand omeotechnology com...

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