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FAQ
The Omegawave App cannot find the BLE sensor when trying to pair?
Pre-condition: Verify that the sensor is fully charged and the iPad’s Bluetooth is on.
•
Verify that your device has the latest iOS version.
•
Verify that you have NOT paired the BLE sensor via iOS Bluetooth settings.
•
The sensor’s Bluetooth activates only when attached to the ECG chest strap and when the strap
is placed around the athlete’s chest. Verify that the ECG chest strap is properly moisturized and
that the sensor is correctly attached to the strap. When the sensor’s Bluetooth is activated, the
LED starts to blink a blue light at a fast pace. When the sensor is connected to the Omegawave
App and is ready for a measurement, the LED blinks slower.
•
Connect the sensor to a power supply using the micro-USB charging cable for a few seconds.
Check that the sensor’s LED light turns red. This will reset the sensor.
à
Try to set the sensor
again.
•
If that doesn’t work, shut down the App completely. Double tap the Home button to open the
app switcher and swipe the app up.
à
Repeat the steps above and try to set the sensor again.
•
If that doesn’t work, turn off Bluetooth from the Settings menu, and then turn it back on.
à
Repeat the steps above and try to set the sensor again.
•
If that doesn’t work, repeat all the steps above first, and then do a hard reset by pressing the
Home button and the power button at the same time for more than 7 seconds. This will reboot
your device.
à
Try to set the sensor again.
Application cannot find the BLE sensor when in measurement view?
•
Verify that the sensor is charged and that the device’s Bluetooth is on.
•
Verify that you have configured the BLE sensor via the Omegawave App settings and that you
have NOT paired the BLE sensor via iOS Bluetooth settings.
•
The sensor’s Bluetooth activates only when attached to the ECG chest strap and the strap is
properly placed around your chest. Verify that the ECG chest strap is properly moisturized and
that the sensor is attached to the strap.
Energy supply system values are really low compared to old ones?
Ensure that you have placed the sensor the right way up in relation to the ECG chest strap; the Micro-
USB port needs to be facing down.
Results cannot be calculated because of an invalid measurement?
Omegawave’s algorithms will analyze the quality of the data, and if issues are detected in relation to the
measurement, results will not be calculated (because they would be irrelevant/incorrect). Often, the
underlying reason is that the ECG chest strap is the wrong size or the strap’s electrodes are not
properly moisturized with water. Also, if you did not follow the measurement protocol (for example
moving excessively or coughing during the measurement), it may cause an invalid measurement.
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