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6 Troubleshooting
23
6.2.2
The correct camera driver is not available
Problem:
During the installation of the camera driver, the correct entry
Olympus
Soft Imaging Solutions SC50 Camera
does not appear.
The correct camera driver
is not yet available on your computer.
Solution:
Install the software again. Do the following:
Install the software
again.
1)
Disconnect the camera and the computer by pulling out the USB plug.
2)
Repeat the steps of the installation instructions. To do this, follow the instruc-
tions on page 16. Please be sure that you select the manufacturer
Olympus
Soft Imaging Solutions
and the
SC50
camera in the
Image Source Selection
dialog box.
6.2.3
The camera was not selected
Problem: The camera was not selected during the installation of your software.
Solution: Install the software again. To do this, follow the instructions in chapter 4.3
on page 16.
6.2.4
The operating system is not suitable
Problem:
You can't operate the camera with your operating system.
Solution:
Check whether your computer's operating system is listed on page 11 of
the "System requirements for the computer" chapter.
If the operating system doesn't support the camera, use another one (or update the
Service Pack), if this is possible without any other problems.
Only change the operating system after consulting an IT specialist!
The installation of a new operating system can lead to the loss of data and is there-
fore not recommended until all other possibilities have been eliminated. If you have
any questions, please contact your company's authorized IT specialist or Olympus
Soft Imaging Solutions Customer Service (see chapter 6.6.2 on page 28)!