6 Troubleshooting
25
6.3.2
The graphic card's driver is outdated
Problem:
The graphic card's driver is outdated.
Solution:
Check your graphic card's driver in the Device Manager and install an
update if it's outdated. Do the following:
1)
Open the Device Manager.
Depending on the operating system you use, opening the Device Manager
is done in different ways. If required, refer to your operating system's online
help for further information on the Device Manager.
2)
Double click the
Display adapters
entry.
"
A subentry with your graphic card's name appears.
3)
Double click this subentry.
"
A dialog box containing the graphic card's properties opens.
4)
Click the
Driver
tab.
"
The driver type, the manufacturer and the driver date are displayed.
5)
We recommend that you run an update if your driver is more than two years
old. Find a suitable download in the Internet.
"
Should you have a graphic card from NVIDIA, go to www.nvidia.com.
"
Should you have a graphic card from ATI, go to www.ati.com. Download the
"Catalyst Control Center" software which contains the driver.
"
Should you have a graphic card from another manufacturer, search for the
address in the Internet.
6.3.3
The power saving mode in the BIOS prevents image acquisition
Problem:
In your computer's BIOS, a power saving mode is switched on which
prevents the transmission of the image data from the camera.
Solution:
If possible, switch off all power saving modes in the BIOS of your
computer. Contact your administrator if you can't change these settings yourself.
However, it may be that the BIOS of your computer does not allow the deactivation
of the power saving mode. In this case, please contact Olympus Soft Imaging Solu-
tions Customer Service.
OSIS Power Profile
Configurator
The
OSIS Power Profile Configurator
service is installed together with the software.
This service is started automatically when the computer is switched on.
When you start the Olympus or Olympus Soft Imaging Solutions' software, this
service controls your computer's power saving modes.
Changes in the BIOS only by authorized and qualified personnel
Changes in the BIOS (Basic Input Output System) can have a negative effect on
the way your computer operates.
Make sure that only qualified personnel make changes to the settings in the BIOS.
