CMOS color camera SC100
34
Switch off the power
saving mode.
Solution:
Switch off all hibernation modes in your operation system and in the BIOS
of your PC. Contact your administrator if you can't make these settings yourself.
6.4
Another problem has cropped up
Should your problem not have been addressed in this manual or the solutions
suggested didn't solve the problem, you'll certainly be able to find a solution by
contacting Olympus Soft Imaging Solutions Customer Service. There are two ways
in which you can do this:
Finding a solution on the Customer Service's Internet site
Contacting the Customer Service
6.4.1
Finding a solution on the Customer Service's Internet site
You'll find additional problem solutions on the Olympus Soft Imaging Solutions
Customer Service Internet site. This Internet site contains questions that have
frequently been asked and shows you solutions to other problems. Do the following:
1)
Enter the following address in the Internet browser:
www.olympus-sis.com
In the browser, the Olympus Soft Imaging Solutions Internet site appears.
Search for your
problem on the
Customer Service
pages in the Internet.
2)
Click the
Customer Care
tab.
The Customer Service's Internet site appears in the browser.
3)
In the
Customer Support Center
field, click the FAQ’s (Frequently Asked Ques-
tions) entry.
In the browser, a list of solutions appears .
4)
Click a solution that corresponds to your problem, then read the entry.
6.4.2
Contacting the Customer Service
When questions or problems crop up that you can't solve with the help of this
manual, the Olympus Soft Imaging Solutions Customer Service will be happy to help
you. You can best contact them by e-mail.
Contacting the Customer Service
You can contact Olympus Soft Imaging Solutions Customer Service under:
Telephone:
(+ 49) 251-79800-6444
Fax:
(+ 49) 251-79800-6445
E-mail: