6 Solving problems
The camera can't be found
31
6.2.5
The operating system is not suitable
Problem:
You can't operate the camera with your operating system.
Solution:
Check which operating system your PC works with. Do the following:
1)
In the Start menu, rightclick on the
Computer
entry (MS-Windows Vista), or on
the
My Computer
entry (MS-Windows XP).
A context menu opens.
2)
Select the
Properties
entry.
A dialog box containing the operating system's properties opens.
Check the operating
system's properties.
3)
Check whether your PC's operating system supports the camera.
With MS-Windows Vista, the
32-bit-Operating System
must be installed.
The 64-bit operating system isn't supported.
With MS-Windows XP, the
Service Pack 2
or
3
must be installed. Service
Pack 1 and 64-bit operating systems are not supported.
4)
Should the operating system not support the camera, install the camera on
another PC.
MS-Windows Vista
MS-Windows XP
Only change the operating system after consultation!
The installation of a new operating system can lead to the loss of data and is there-
fore not recommended until all other possibilities have been entirely eliminated.
Should you encounter any further problems, contact Olympus Soft Imaging Solu-
tions Customer Service (see chapter 6.4.2 on page 34).