6 Solving problems
The camera can't be found
25
6.2
The camera can't be found
Problem description:
You have successfully installed the software with which you
want to operate the camera and have connected the camera to your PC. However,
the wizard doesn't start or your software can't acquire any images from the camera.
Possible problems:
The connection is faulty
The camera driver hasn't been correctly selected
The correct camera driver is not available
The camera was not selected
The operating system is not suitable
Solution:
Verify the possible problems listed here.
6.2.1
The connection is faulty
Problem:
The connection between the camera and the PC has been interrupted
because a cable isn't properly plugged in, because an unsuited USB port was
selected, or because a cable, a plug or a port is defect.
Solution:
Check the connections. Do the following:
Check the cable
connections.
1)
Check the USB cable's port in the camera and at the PC. Check whether you
have connected the camera to an USB 2.0 port. You can find additional infor-
mation about this in your PC's manual. If you are not certain, try all suitable
sockets, also located on your PC's back side. When the hardware wizards
starts the camera will be recognized. Then, follow the instructions in chapter
4.3 on page 15.
2)
Otherwise, open the Device Manager. Follow the instructions according to the
operating system in use.
MS-Windows 7:
In the Start menu, click the
Control Panel
entry. In the
Control Panel
dialog
box, click on the
Hardware and Sound
entry. Doubleclick the
Device
Manager
icon.
MS-Windows Vista
:
In the Start menu, click the
Control Panel
entry. On the top left of the
Control Panel
dialog box, select the
Classic View
setting. Doubleclick the
Device Manager
icon.
MS-Windows XP
:
In the Start menu, click with the right mouse button the
My Computer
entry. Select the entry
Properties
from the context menu. The
System
Properties
dialog box opens. Select the
Hardware
tab, then, click the
Device Manager
button.
The
Device Manager
dialog box opens.
Check the entries in
the Device Manager:
3)
Doubleclick the
USB Controller
entry.
Some sub-entries will appear.