Ollo S4R, Owner'S Manual

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4. We will repair the headphones in
up to 45 days. If the product is
not repairable, we’ll grant you a
new product currently available at
the same quality level in case your
product is no longer being produced.
5. If in doubt, ask. Don’t worry.
We’re human.
Product handling and care
When you listen - air is trapped between
your head and the speaker diaphragm.
Acoustics design of the earcups
prevents air from leaving the pressure
zone created. In case of sudden
pressure changes created by quickly
pressing earcups on to your ears, you
might hear the speaker membrane
mechanical crinkling.
We strongly recommend being cautious
when handling any headphones. Trapped
air can create high pressure, and sudden
pressure changes could damage the
membranes, and our warranty does
not cover this. We recommend slow
and steady movement to allow the air
pressure to stabilize.
For traveling, make sure the earpads are
not covered or sealed by a flat surface.
For example, having them in between
a laptop and a notebook. When you
walk, the mass of the laptop will create
sudden air pressure changes and could
distort the membranes.
EN
IT
DE
FR
SE
Consumers may be entitled to statutory
rights in their resident countries,
which are not restricted by these
warranty terms and conditions. OLLO
Audio ltd. reserves the right to refuse
warranty claims against products or
services that are obtained and/or used
in contravention of the laws of any
country.
All repairs have a 90-day warranty.
To obtain warranty service, submit a
warranty claim to OLLO Audio’s e-mail:
info@olloaudio.com or via Help Desk.
Describe the problem you’re
experiencing, and if you can, add some
pictures or videos. OLLO Audio’s team
will evaluate your situation and will
provide further instructions to you by
e-mail.
To obtain warranty service, you will need
an original or copy of the sales receipt
from the original retailer.
Warranty claim quick guide
1. Send the description of the problem
with pictures, videos or sound
samples to
info@olloaudio.com or
through our Help Desk.
2. Wait for further instructions by OLLO
Audio. You’ll receive an e-mail with the
next steps.
3. Send the product to OLLO Audio’s
headquarter in the EU. OLLO Audio
covers shipping repaired product back
to the owner with standard currier
services.