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Troubleshooting
Document being scanned is
not an original.
Try to eliminate the patterns by reducing the copy size or
by placing the document at an angle on the glass.
Diagonal lines
look ragged
Original not positioned
correctly on the scanner
glass.
Position the original correctly, aligning it with the scale at
the edge of the glass.
Wrong printer type specified.
Make sure that your multifunctional copier is selected as
your current printer. If you are printing to a printer other
than multifunctional copier, you must select that printer
type within the scanning software.
Note: It may not be possible for your scanner
application to eliminate ragged edges when scanning
for a low-resolution printer or for the screen.
Scanned picture on screen is
not very good
Document being scanned is
not an original.
Try to eliminate the patterns by reducing the copy size or
by placing the document at an angle on the glass.
Poor quality original.
Your scanner application may not be able to recognise
the characters and process them correctly. You may see
joined characters in the scanned document. Joined
characters are two or more characters that appear as
one, such as when an “m” appears in place of “rn”. This
problem occurs when the page has a coloured
background or the font creates tightly spaced characters
(for example, Times Roman.)
Scanner cover open.
The scanner cover must be closed the entire time you are
scanning.
Glass and/or under-side of
scanner cover is/are dirty.
Clean the glass and/or the underside of the scanner
cover with a soft, damp cloth.
Poor screen image.
To display pictures as accurately as possible on your
screen, the screen resolution should be a high number of
colours (for example, 256 colours). To change the screen
resolution, see your computer settings in Control Panel
(in My Computer/Main of Program Manager).
Note: The screen image is not always an accurate
representation of the printed picture. Try printing
your picture to see if the quality is better than the
screen.
Scanned image lacks detail
when printed
Incorrect settings.
Try selecting a different picture type or a different print or
scan resolution.
