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Olicom Ethernet MCA 10/100 Adapter Manual To Operations Download Page 60

53

Ethernet MCA 10/100 Adapter v. 1.0, P/N: 710001414

Troubleshooting

Everything has been tried! What now? 

If you cannot resolve the problem and have tried the suggested actions in appendix 
B, write down the encountered error message(s) and retrieve as much information 
as possible about your system configuration (drivers, PC brand and model, 
operating system, network operating system, etc.) and fill it in the Problem Report 
Form on page 58. 

Contact Olicom Support when you have collected this information. 

❏

Summary of Contents for Ethernet MCA 10/100 Adapter

Page 1: ...Guide to Operations Ethernet MCA 10 100 Adapter OC 2920 1 0...

Page 2: ...Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Ethernet MCA 10 100 Adapter Guide to Operations...

Page 3: ...terference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television...

Page 4: ...nd Windows 3 1x 13 6 The Setup Program 15 Running the Setup Program 15 7 Software Installation 17 Why Adapter Drivers 17 Supported Environments and Drivers 17 Microsoft Windows 95 18 Multiple Adapter...

Page 5: ...r 46 NDIS 2 0 MAC Driver Messages 46 8 Utilities 47 Adapter Information for Windows 47 System Requirements 47 9 Diagnostics 49 Running the Diagnostics Program 49 Adapter Test 49 Network Connection Tes...

Page 6: ...I COM DOS ODI Driver 69 B 4 OS 2 ODI Driver 70 B 5 NetWare Server ODI Driver 72 B 6 Diagnostics Error Messages 73 Appendix C Abbreviations 75 Appendix D Technical Information 77 Status LEDs 78 Illustr...

Page 7: ...hapter 3 describes the physical installation hardware Chapter 4 describes Windows 95 Express Installation Chapter 5 describes NetWare Client Express Installation Chapter 6 describes the Setup program...

Page 8: ...low latency The adapter has a UTP RJ 45 connector for 100Base TX and 10Base T cabling and includes software detectable network speed 10 or 100 Mbps Figure 1 Ethernet MCA 10 100 Adapter All major Netwo...

Page 9: ...on is more complex or more information is needed Olicom s online documentation provides access to extensive information that complements what is given in this manual The online documentation is availa...

Page 10: ...en entering names and commands ESC Helvetica narrow indicates key entries e g CTRL and F1 Italics refer to another section chapter or document h following a number indicates hexadecimal notation for e...

Page 11: ...4 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Introduction...

Page 12: ...ver s If you are using Windows 95 see Windows 95 Express Installation on page 11 If you are using Novell NetWare see the NetWare Client Express Installation for DOS and Windows 3 1x on page 13 Most ma...

Page 13: ...6 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Installation Overview...

Page 14: ...Requirements A medium sized screwdriver The Operations Guide for your computer Adapter Installation 1 Switch all computer system components off and disconnect all main power supply cables 2 Place the...

Page 15: ...the modular telephone jack in the RJ 45 connector The jack is secured and correctly inserted when you hear a click For 10 Mbps operation a category 3 4 or 5 cable is required For 100 Mbps operation a...

Page 16: ...n and follow the instructions 4 When prompted for an option diskette insert the Driver diskette that came with the Ethernet MCA 10 100 Adapter When the adapter description file has been copied onto yo...

Page 17: ...10 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Hardware Installation...

Page 18: ...apter 1 Install the Ethernet MCA 10 100 Adapter in a free expansion slot and connect the cable between the adapter and the network as described in chapter 3 2 Start Windows 95 3 Select Settings and Co...

Page 19: ...12 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Windows 95 Express Installation...

Page 20: ...rograms to attach your PC to a Novell NetWare network and also lets you install the utilities provided with the Ethernet MCA 10 100 Adapter The following disks are required The Olicom Setup Disk The O...

Page 21: ...6 The files are then copied from the disks to the hard disk Insert the appropriate disks when prompted to do so 7 When all the files have been copied to the hard disk changes are made to CONFIG SYS a...

Page 22: ...ts The Setup program can be run both under DOS and under Windows Running the Setup Program Windows 95 and Windows NT 1 Insert the Olicom Setup Disk and run A SETUP Figure 5 Setup Start Screen Windows...

Page 23: ...Express Installation select No to display the Setup Program options shown in figure 6 Figure 6 Setup Start Screen Windows 3 x and DOS 3 Select Installation Overview or Help to access the on line docum...

Page 24: ...ferred use the following sections as guidelines for the adapter driver installation Extensive installation procedures are available in the Olicom online documentation on the Olicom Setup Disk Supporte...

Page 25: ...Multiple Adapter Configuration Windows 95 If installing more than one Ethernet MCA 10 100 Adapter in the same computer the network driver must be installed once for each network adapter The first dri...

Page 26: ...in Ethernet address The address entered may be preceded by an address format identifier I or T I is for IEEE standard address format also known as canonical or LSB format T is for IBM Token Ring Netw...

Page 27: ...lled on the system If you are running Windows NT 4 0 proceed to the Windows NT 4 0 section If you are running Windows NT 3 5x proceed to the Windows NT 3 5x section Windows NT 4 0 Adapter Installation...

Page 28: ...e Olicom setup files If you are installing from the Olicom Driver Disk enter A 4 Select the correct adapter type and press the OK button 5 Click the Close button in the Network dialog box when all ada...

Page 29: ...ork adapter after Windows NT has been successfully installed on the system you must be logged on with administrative rights to be able to add configure and remove adapters 1 Install the Ethernet MCA 1...

Page 30: ...value Duplex Auto Half Full This parameter can be used to force the Ethernet MCA 10 100 Adapter into a specified duplex mode that is full or half duplex If Auto is selected the Ethernet MCA 10 100 Ad...

Page 31: ...If Token Ring Network format is used the address must be in the following format T XXXXXXXXXXX where X is any hexadecimal digit and is either 4 5 6 or 7 Example T400012345678 NDIS 3 0 Error Messages N...

Page 32: ...ck the Add Adapter button 8 Highlight the Unlisted or Updated Network Adapter choice and click the OK button 9 The setup program prompts for a vendor provided network driver disk Insert the Olicom Dri...

Page 33: ...and PROTOCOL INI files if necessary Click OK to confirm these changes 20 Select Restart Computer to make the changes take effect Remember to save any un saved information before restarting the system...

Page 34: ...e the duplex mode and use the best possible value In some hubs and switches the auto negotiation of duplex mode is unresolved and the driver defaults to half duplex operation Use FULL to force full du...

Page 35: ...on your hard disk 2 When you are prompted to select a network adapter choose Network adapter not shown on list below if your Olicom adapter is not contained in the list 3 Insert the Olicom Driver Dis...

Page 36: ...equests the driver diskette insert the Olicom Driver Disk supplied with the adapter and select the OCE3XODI driver The NET CFG file is generated by the Novell install program The VLM Virtual Loadable...

Page 37: ...ell NetWare documentation 4 Edit the NET CFG file if desired to configure the workstation See the Novell documentation provided with the ODI Shell for general information about the NET CFG file Sample...

Page 38: ...d use the highest possible value DUPLEX AUTO HALF FULL This parameter can be used to force the Ethernet MCA 10 100 Adapter into a specified duplex mode that is full or half duplex If AUTO is selected...

Page 39: ...onverting the NDIS 3 0 Miniport driver to a Novell ODI LAN driver if desired Installing the NDIS 3 0 Miniport Driver If your NDIS 3 0 Miniport is already installed and running proceed to Installing th...

Page 40: ...Windows was installed from CD ROM make sure the original CD ROM is inserted and enter the path to the installation files If Windows was pre installed on the hard disk the path usually is C WINDOWS OPT...

Page 41: ...sk and specify the path to the Olicom NetWare Client 32 drivers A NETWARE NW4X OCE3XODI LAN 4 Select Olicom Ethernet MCA 10 100 Adapter OC 2335 driver and follow the instructions to complete the insta...

Page 42: ...S 2 Requester This installation procedure requires the following software and related documentation Novell NetWare Requester for OS 2 v 2 0 or higher Olicom Driver Disk OS 2 v 1 1 or higher 1 Install...

Page 43: ...escribes the valid configuration options for the OCE3XODI SYS driver Sample NET CFG Link Support Buffers 10 1514 Link Driver OCE3XODI Frame Ethernet_802 2 Note The line heading the driver section Link...

Page 44: ...et MCA Adapter driver requires a SLOT parameter If a SLOT parameter is not supplied to the INSTALL utility you must switch to the console screen where the driver presents a list of available SLOT numb...

Page 45: ...NW312 ETHERTSM NLM Note Disregard the warning message that appears The driver will load If the modules are already loaded make sure that NBI NLM NBI31X NLM is version 1 50 or higher This is required...

Page 46: ...adapters each connected to a different network the data transfer rate across the router can be low This happens if client workstations have CPU speeds equal to or higher than the server You may be ab...

Page 47: ...Press F5 to change or view the NDIS driver parameters For more information about parameters which may be used for configuring the network adapter see the Olicom online documentation for detailed infor...

Page 48: ...he following command COPY A IBM NDIS DOS OCE3XND2 DOS C NET 9 Reboot your PC to start DOS LAN Services Driver Installation after DOS LAN Services Installation 1 Start the installation as described by...

Page 49: ...er from the Olicom Driver Disk to your default DOS LAN Services directory for example C NET by inserting the Olicom Driver Disk into drive A and entering COPY A IBM NDIS DOS OCE3XND2 DOS C NET and pre...

Page 50: ...n refer the IBM documentation See also Configuring the NDIS 2 0 MAC Driver in the Olicom online documentation IBM LAPS LAN Server 3 0 This section describes how to install the MAC driver for the Ether...

Page 51: ...in the current configuration list and then Edit Note If you have more than one Ethernet MCA Adapter in your system you should set the I O Address parameter for Olicom Ethernet MCA 10 100 Adapter OC 23...

Page 52: ...ration 6 Edit the parameters of the Ethernet MCA Adapter by first selecting Olicom Ethernet MCA 10 100 Adapter OC 2335 in the current configuration list and then selecting Edit Note If you have more t...

Page 53: ...mation only and some are information about errors During driver load the following text is displayed DOS NDIS 2 02 MAC Driver for Ethernet ISA MCA 10 100 Adapters vx xx xxxxxx Copyright 1997 Olicom A...

Page 54: ...AIW program displays information about the adapter and the adapter driver By nature the AIW program is only available from Windows The following information is available via AIW Adapter type serial n...

Page 55: ...ion for Windows 4 Follow the instructions to complete the installation The installation process creates a new program group in which the AIW logo is located Activation 1 Double click on the AIW icon t...

Page 56: ...tion Test To test the network connection you must first setup a secondary workstation with an Olicom Ethernet adapter 1 Start the Diagnostics Program on the secondary workstation and run the internal...

Page 57: ...50 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Diagnostics Additional Information See also the Diagnostics Program online help for further information about the program...

Page 58: ...IVITY LED yel low does not light The status LEDs are described in figure 7 on page 52 Make sure you have loaded the network drivers Check the network protocols on the server and the cli ent If the ada...

Page 59: ...installed This problem does not occur for EMM386 EXE v 4 49 supplied with MS DOS v 6 22 or later or IBM DOS v 7 0 In some cases it is possible to load the driver before EMM386 EXE to circumvent the pr...

Page 60: ...ied the suggested actions in appendix B write down the encountered error message s and retrieve as much information as possible about your system configuration drivers PC brand and model operating sys...

Page 61: ...54 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Troubleshooting...

Page 62: ...a possible conflict Fill in as much as possible in the included Problem Report Form Hotline Support Call the following numbers for help with any problem you may encounter when installing Olicom softw...

Page 63: ...Parity N none Databits 8 Stop bits 1 Transfer protocols Xmodem Ymodem Zmodem Kermit and Sealink Use one of the following numbers Europe 45 45 27 01 00 and create your own account USA 1 972 422 9835 IS...

Page 64: ...ns the latest driver and software revisions The WWW server can be accessed using the following web addresses Europe http www olicom dk USA http www olicom com Olicom Support WEB The Olicom Support WEB...

Page 65: ...m Report Form Fill in both sides of this Problem Report Form print out the relevant system configuration files and FAX or mail to Olicom Technical Support You can also fill in and send a Problem Repor...

Page 66: ...me as file time stamp PC Information PC type vendor model Bus type processor Memory Additional boards BIOS version Motherboard rev Print out and attach these configuration files CONFIG SYS for worksta...

Page 67: ...60 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Contacting Technical Support...

Page 68: ...gher for Microsoft DOS LAN Manager environments MS OS 2 v 1 0 or higher for Microsoft OS 2 LAN Manager environments IBM OS 2 v 2 0 or higher for IBM LAN Server Extended Services MS Windows 95 for Micr...

Page 69: ...62 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 System Requirements...

Page 70: ...Section B 1 Microsoft IBM NDIS 2 0 MAC Driver Describes error messages generated by the NDIS 2 0 driver Section B 2 Microsoft NDIS 3 0 Miniport Driver Describes error messages generated by the NDIS 3...

Page 71: ...FULL or AUTO If this error occurs the driver defaults to AUTO and continues to load Warning Illegal Transmit buffer count in PROTOCOL INI The XMITBUFCOUNT parameter in PROTOCOL INI is invalid DOS Val...

Page 72: ...correct Run adapter diagnostics Failure Invalid Interrupt read from adapter The Interrupt read from the adapter is invalid Change the interrupt selection on the adapter abd retry the operation Failur...

Page 73: ...If you experience any problems you should make a backup copy of the NDISLOG TXT file before restarting Windows 95 Windows NT When running Windows NT NDIS 3 0 errors are reported using the Event Log T...

Page 74: ...ction An internal error has been discovered Contact Olicom Technical Support 138E Bad Version 5006 OCE3XM1 The version number is incorrect for this driver Action The driver version is incorrect Contac...

Page 75: ...NET CFG See also the NetWare documentation OCE3XODI DOS 8 A NET CFG is required to load the MLID again Locate and fix the error in NET CFG See also the NetWare documentation OCE3XODI DOS 9 The NET CF...

Page 76: ...all software components are properly installed Then run the DIAG program Contact your place of purchase if the error condition persists OCE3XODI DOS 55 The Media could not be selected The media type s...

Page 77: ...erted If this does not solve the problem check that all software components are properly installed Then run the DIAG program Contact your place of purchase if the error condition persists OCE3XODI OS...

Page 78: ...supported AUTO Automatic network speed detection 10 Force 10 Mbps 10 Force 100 Mbps Action Use a legal value for SPEED Default Auto OCE3XODI OS 2 Invalid DUPLEX keyword in NET CFG Values supported AUT...

Page 79: ...nstalled Then run the DIAG program Contact your place of purchase if the error condition persists OCE3XODI NW 59 The Media could not be selected The media type selected with DIAG or via keywords canno...

Page 80: ...s present I O address range interrupt level etc Note Running the test on a heavily loaded network may cause the Transmit Receive test to report errors Whenever an error is detected by the diagnostics...

Page 81: ...74 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Driver Messages...

Page 82: ...Read Only Memory EISA Extended Industry Standard Architecture ISA Industry Standard Architecture LAN Local Area Network LAPS LAN Adapter Protocol Support LED Light Emiting Diode MAC Media Access Cont...

Page 83: ...76 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Abbreviations RAM Random Access Memory RPL Remote Program Load VLM Virtual Loadable Module...

Page 84: ...on condensing Size 162 x 88 mm 6 4 x 3 5 On board memory 8 Kbyte Network Interface 10Base T 100Base TX Certification FCC Part 15 subpart B Class B EN 50082 1 1992 EN 55022 1987 Class B CISPR 22 Class...

Page 85: ...78 Ethernet MCA 10 100 Adapter v 1 0 P N 710001414 Technical Information Status LEDs Figure 9 Status LEDs...

Page 86: ...ARP 44 LAPS 43 MPTS 44 NTS 2 43 installation adapter driver 17 preparing for 5 installation requirements 7 Internet e mail 56 FTP server 56 WWW server 57 L LED indicators 8 52 M messages 46 Microsoft...

Page 87: ...2 support web 57 support technical 55 system requirements 61 T technical data 77 technical support e mail 56 fax 55 hotline 55 WEB 57 technical support getting in touch with 55 troubleshooting 51 U ut...

Page 88: ...rge Ring 29 81929 Munich Tel 49 89 993 936 0 Fax 49 89 993 936 27 Olicom Austria Mariahilfer Strasse 103 2 1 42a 1060 Vienna Tel 43 1 597 3131 0 Fax 43 1 597 3131 31 Olicom Ib rica C Basauri 17 2 Drch...

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