25 | dac8 Stereo O
wner’s
Manual
| okto research
Issue 2: Dropouts during AES/EBU playback
Recommended action: Navigate to Menu > Advanced > DPLL BW AES and increase the
value until the dropouts disappear.
Issue 3: Volume control is stuck and cannot be changed
Recommended action: Navigate to Menu > Volume > USB sync and make sure it is not
activated. Please refer to chapter “Volume submenu” to learn more about this setting.
Service and warranty
We are committed to providing technical support and spare parts to both original and
second-hand owners.
The dac8 Stereo is designed for maximum reliability, with each unit undergoing extensive
testing before shipment. In the unlikely event of spontaneous malfunction, the product is
covered by a 2-year warranty. Please note, however, that any damage resulting from
abusive operation is not covered under this warranty.
To ensure your satisfaction, we offer a 30-day return policy. If you wish to return the unit,
please note that the customer is responsible for the cost of shipping it back to us. The
refunded amount will not include the cost of the original shipping from us to the customer.
The returned product and its accessories must be complete, clean, and free of scratches or
other damage.
Upon receipt of the product, the customer is required to carefully inspect the package for
any damage. If any damage is found, it is necessary to have the delivery person document
the damage and write a report. This report, along with photographs of the damage, should
be emailed to us as soon as possible. Please note that if these steps are not followed, any
transportation damage will not be covered by the warranty. The address for returns is as
follows: