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Service Guide ML395/395C
Chapter B Illustrated Parts Listing
B.1.03 Parts Ordering Information
Service Center Reference Guide
When a technician has successfully completed a Service Training Course for a product and the
Dealer has become Service Authorized, an information package is provided to the Dealer. The
Okidata Service Center Reference Guide outlines the following items.
· Responsibilities of Okidata Service Centers
· Spare parts and consumables information
· Procedures for warranty repairs
· Product Training, Certification, and Authorization
· Product Support information
· Okidata Depot information and services
· Third Party Service information
· Information about Okidata's Customer Information Center
· Okidata Service and Support telephone numbers.
The Service Center Reference Guide contains the procedures to follow for ordering parts. Please
read
,
understand
, and
follow
these procedures. Service Authorization for a specific product
must
be
obtained before a Dealer can submit warranty claims.
Direct questions regarding the Service Center Reference Guide to Okidata Dealer Service. Refer to the
Service Center Reference Guide for information on contacting Okidata.
Placing a Parts Order
All authorized Okidata resellers may order spare parts and consumables for Okidata products.
Orders are placed through Okidata's Logistics Department.
Please refer to your Service Center Reference Guide for details on ordering parts.
You should have the following information available
before
you place your order.
· Okidata Dealer Authorization Number
· Okidata Customer Number
· Your Purchase Order Number
Summary of Contents for Microline ML395C
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