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Oki LED Printer User Manual Download Page 38

Overview

E-38

Service and Support

This information is valid for the United States and
Canada only.
This section provides the following service and support
information:

•

OKI Online

•

Your Dealer

•

The Okidata Customer Support Center

•

Okidata Customer Service Representatives

•

Purchasing Supplies

•

Warranty Service

•

Okidata Service Centers

If you can’t solve your printer problem after reading this
manual, contact these sources for service or support.

OKIDATA ONLINE

Visit the OKIDATA Web Site at

http://www.okidata.com

for the latest information on:

•

Software drivers

•

Product guides

•

Customer support

•

Corporate information

•

Dealers

•

Documentation

Summary of Contents for LED Printer

Page 1: ...E 1 English User Manual...

Page 2: ...cations Department OKIDATA 2000 Bishops Gate Boulevard Mount Laurel New Jersey 08054 4620 http www okidata com OKIDATA is a registered trademark of Oki Electric Industry Company Ltd Marque d spos s de...

Page 3: ...enu 16 Maintenance Menu 16 Using Special Print Media 16 Printing a Special Document 17 Enhancing Print Quality 18 Printing Envelopes 18 Selecting Envelopes 19 Printing Transparencies and Adhesive Labe...

Page 4: ...and Support 38 OKIDATA ONLINE 38 Your Dealer 39 The Okidata Customer Support Center 39 Okidata Customer Service Representatives 39 Purchasing Supplies 40 Warranty Service 40 OKIDATA SERVICE CENTERS 4...

Page 5: ...Interface IEEE 1284 bi directional parallel interface On screen status monitor and interactive software operator panel Energy Savings Power is reduced when not printing 1 year overnight exchange warra...

Page 6: ...RS 232C Serial Interface Board must be installed Flash Memory SIMM 4MB Part 70032601 Flash Memory SIMM 8MB Part 70033201 4MB Memory SIMM Chip Part 70028801 8MB Memory SIMM Chip Part 70033801 16MB Mem...

Page 7: ...he front operator panel Setting printer features using the printer menu Using the printer software Using manual feed Printing envelopes Printing transparencies and labels Using recycled print media Us...

Page 8: ...eady Quick press takes printer off line off off off Off line Quick press ready 2 second press print demo page and menu page 5 second press print cleaning page blink off off Processing receiving data Q...

Page 9: ...n line 2 second press print buffer contents 5 second press clear buffer and reset printer off off blink Paper out Paper jam feed eject and size error Cover open Printing errors Quick press resume prin...

Page 10: ...fast blink blink or fast blink Hardware error Turn off and then re power printer If still not recovered call service slow blink Warning Change image drum Toner low Toner sensor Refer to on screen stat...

Page 11: ...ight on for a few seconds then off then blinks until ready Light on for a few seconds then off then blinks until ready Light on for a few seconds then off then blinks until ready Powering on 2 second...

Page 12: ...Amber Error Red Print demo page and menu page 2 second press off off off Pause printing off line quick press blink off off Form feed print buffer contents 2 second press slow blink off off slow blink...

Page 13: ...ff Set Menu 1 and Menu 2 to factory defaults 2 second press Light on for a few seconds then off then blinks until ready Light on for a few seconds then off then blinks until ready Light on for a few s...

Page 14: ...ing the Printer Menu Setup The printer menu setup is designed to perform as an interactive software front panel for accessing the printer s menu from your computer To invoke the printer menu setup ope...

Page 15: ...t print output quality darkness setting 8 Set power save toner save 9 Print demo page font page menu settings cleaning page Resetting the Menu The menu can be reset to the factory default settings in...

Page 16: ...ult factory and user settings firmware revisions and total RAM capacity 1 Enter the Test Print tab 2 Click Menu Print The menu prints Maintenance Menu The Maintenance Menu includes printer maintenance...

Page 17: ...ge or special document do the following 1 Set manual feed and paper size in your software 2 Pull down the manual feed tray 3 Adjust the paper guides to the width of the media 4 Insert the sheet letter...

Page 18: ...Media Type Adjust for paper thickness Print Mode Select dots per inch Darkness Control Adjust print density Toner Saving Select proof copy quality to conserve toner Printing Envelopes 1 Set envelope...

Page 19: ...pes No windows metal clasps or snaps they can damage the image drum Paper no heavier than 28 lb Sturdy construction Smooth even surface Seams down the sides not across the middle Squared off flaps tha...

Page 20: ...eat of 200 C for 0 1 second Labels should cover the entire carrier sheet carrier and adhesive must not be exposed to any part of the printer Use rear paper output to reduce heat exposure and curling U...

Page 21: ...per has been tested and approved for use in OKI printers Weyerhaeuser Lynx Opaque 20 PCW 20lb 28 lb and Laser Copy 20 lb Union Camp Great White Laser 25 PCW 20lb 24lb International Paper Beckett Divis...

Page 22: ...us Monitor if you have installed the printer software After TONER LOW displays the printer will print approximately 100 more sheets then display TONER EMPTY and stop printing Printing will resume when...

Page 23: ...may vary The first toner cartridge in your new printer has to fill the drum reservoir and saturate the developing roller with toner It s normal that the first cartridge will produce about 1 000 pages...

Page 24: ...perating temperature humidity the type of paper you use and the number of pages per job Each time you print or power on off the drum has to rotate to start up and to wind down As a result frequent one...

Page 25: ...D array is on the underside of the printer cover Wipe it gently with the cleaning pad that is included in the toner cartridge kit You can also use a clean soft cloth with a small amount of rubbing alc...

Page 26: ...s removes residual impurities from printing surfaces Printing a cleaning page helps reduce print quality problems such as repeated marks blotches and shaded areas From the status monitor 1 Click the P...

Page 27: ...E 27 2 Click the Test Print tab 3 Click the Cleaning button Follow the on screen instructions...

Page 28: ...following problem solving information Clearing Paper Jams Print Quality Problems Software Problems Hardware Problems Clearing Paper Jams The error light on the printer s operator panel blinks one bli...

Page 29: ...wrapper until you are ready to use it and keep it away from moisture or other conditions that can cause it to wrinkle or curl Avoid printing on both sides of the paper for more than a few pages or pr...

Page 30: ...the display message LETTER LEGAL A4 OTHER READY ATTENTION DATA TRAY n FEED JAM or PAPER EXIT JAM top bin Displays when paper exits to the top bin 1 Open the cover Lift out the image drum Be careful t...

Page 31: ...Lift the top cover LETTER LEGAL A4 OTHER ENV READY ATTENTION MAN FEED DATA 2 Pull the jammed paper out from the back of the printer Pulling from the front may damage the printer 3 Remove the image dr...

Page 32: ...rtridge Problem LED array is dirty Solution Clean LED array See Printer Maintenance section Symptom Page has gray background Problem Static electricity generally from dry cotton fiber papers causes to...

Page 33: ...Problem Dirty or defective fuser assembly or other hardware problem Solution Generate Cleaning Page Contact service Symptom Printed page is light or blurred Problem Is toner low Solution Replace toner...

Page 34: ...ftware application documentation for more information Symptom Status Monitor displays Checking Status indefinitely The Printer Menu button is greyed and not active Problem Bi directional communication...

Page 35: ...installed make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct Symptom Last page of document not printed Problem No form feed provided at end...

Page 36: ...ppropriate driver Symptom Printer s output is below rated speed Problem Delays are caused by software formatting routines graphics downloads and other application specific factors Solution For maximum...

Page 37: ...tion Check cable connection if serial make sure appropriate MODE command has been used PC If more than one printer is available make sure your printer has been selected Make sure your printer is on li...

Page 38: ...port Center Okidata Customer Service Representatives Purchasing Supplies Warranty Service Okidata Service Centers If you can t solve your printer problem after reading this manual contact these source...

Page 39: ...ter operating procedures Sales and service referrals Parts and consumable referrals Product information Okidata Customer Service Representatives Agents are available 24 hours a day 7 days a week Pleas...

Page 40: ...store Most carry OKI brand supplies Warranty Service Your printer is warranted for one year from date of purchase except for the printhead LED imaging array which is warranted for a period of five yea...

Page 41: ...Okidata Service Center Locations Service Repair USA Okidata 2020 Bishops Gate Blvd Mt Laurel NJ 08054 Phone 800 654 3282 Fax 609 222 5247 Service Repair Canada Okidata 2735 Matheson Blvd East Unit 1 M...

Page 42: ...lombia Phone 571 616 1385 Fax 571 616 1386 Mexico Oki Data de Mexico S A de C V Av Insurgentes 1700 7 Piso Col Florida 01030 Phone 525 661 6860 Fax 525 661 5861 Peru Teknos Comunicaciones Los Sauces 3...

Page 43: ...4 Consumables 5 image drum 5 toner 5 Customer Information Center 39 Customer Service Representatives 39 Customer Support Center 39 D drivers printer 5 E emulations 5 Energy Savings 5 Envelopes 18 F Fo...

Page 44: ...Options 5 P paper capacity 5 Paper Jam exit jam rear tray 31 exit jam top bin 30 feed jam 30 Paper Jams clearing 28 input jam 29 print quality 5 Print Quality Problems 32 print speed 5 printer driver...

Page 45: ...er Service Representatives 39 Dealers 39 OKIDATA Online 38 regional service centers 41 Warranty Service 40 Web Site 38 Status Monitor 22 23 status monitor 5 26 Supplies purchasing 40 T Toner Cartridge...

Page 46: ...E 46...

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